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Customer Service Agent Resume Example

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CUSTOMER SERVICE AGENT
Summary
Skills
  • Inbound Customer Service
  • Customer Complaint Resolution
  • Customer Service
  • Needs Assessment
  • Problem Resolution
  • Credit card payment processing
  • Inbound and outbound calling
  • Sales expertise
Experience
Customer Service Agent | 12/2020 to Current
Company Name - City, State
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Printed itineraries and tickets for average of 200+ passengers each 3 hrs.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
  • Provided clients with assistance in preparing required travel documents and forms.
Medical Assistant | 09/2020 to Current
Company Name - City, State
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Tested and repaired medical testing equipment to maintain safety and accuracy.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
ER Technician | 05/2014 to 04/2019
Company Name - City, State
  • Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Collected blood and urine samples for lab analysis to diagnose disease or screen for health problems.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Conducted patient assessments under supervision of staff nurses and physicians.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.vtcilvyg
  • Remained level-headed and proactive during emergency situations.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Completed emergency treatment procedures to stabilize individuals for transport.
  • Documented all patient information, including condition or injury, treatment and medication administration.
Educational Assistant | 08/2009 to 05/2011
Company Name - City, State
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Monitored students in class, hallways and play ground to supervise, enforce rules and support lead teacher.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Marked homework assignments, tests and special projects to communicate grading.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Supplied one-on-one attention to each student while maintaining overall focus on entire group.
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
Education and Training
Hawaii Community College - City, State
Some College (No Degree)
Nursing
International Air Academy - City
Travel And Tourism
Tourism And Travel Management, 04/2002
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Resume Overview

School Attended

  • Hawaii Community College
  • International Air Academy

Job Titles Held:

  • Customer Service Agent
  • Medical Assistant
  • ER Technician
  • Educational Assistant

Degrees

  • Some College (No Degree)
    Travel And Tourism

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