Customer Service Agent Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Inbound Customer Service
  • Customer Complaint Resolution
  • Customer Service
  • Needs Assessment
  • Problem Resolution
  • Credit card payment processing
  • Inbound and outbound calling
  • Sales expertise
12/2020 to Current
Customer Service Agent Xylem Inc. Morganfield, KY,
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Printed itineraries and tickets for average of 200+ passengers each 3 hrs.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
  • Provided clients with assistance in preparing required travel documents and forms.
09/2020 to Current
Medical Assistant Care Atc Inc Pasadena, CA,
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Tested and repaired medical testing equipment to maintain safety and accuracy.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
05/2014 to 04/2019
ER Technician Us Ecology, Inc. Great River, NY,
  • Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Collected blood and urine samples for lab analysis to diagnose disease or screen for health problems.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Conducted patient assessments under supervision of staff nurses and physicians.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.vtcilvyg
  • Remained level-headed and proactive during emergency situations.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Completed emergency treatment procedures to stabilize individuals for transport.
  • Documented all patient information, including condition or injury, treatment and medication administration.
08/2009 to 05/2011
Educational Assistant Intercept Youth Services Moores Corner, VA,
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Monitored students in class, hallways and play ground to supervise, enforce rules and support lead teacher.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Marked homework assignments, tests and special projects to communicate grading.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Supplied one-on-one attention to each student while maintaining overall focus on entire group.
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
Education and Training
Expected in
: Nursing
Hawaii Community College - Hilo, HI
Expected in 04/2002
Travel And Tourism : Tourism And Travel Management
International Air Academy - Vancouver Washington,

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Hawaii Community College
  • International Air Academy
Job Titles Held:
  • Customer Service Agent
  • Medical Assistant
  • ER Technician
  • Educational Assistant
  • Some College (No Degree)
  • Travel And Tourism