Customer Service Agent Resume Example Company Name

CUSTOMER SERVICE AGENT

Summary

Hardworking and knowledgeable customer service agent well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. An empathic true down to earth people person versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Effective Customer Guru with over 10 total years of experience assisting customers using active listening and customer needs assessments to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills

Conflict mediation
Technologically savvy
Schedule mastery
Customer Service
High-energy attitude
Call center experience
Customer relations

Senior leadership support
Inbound and outbound calling
Promotional support
Office equipment proficiency
Credit card payment processing
Employee coaching
Microsoft Office expertise

Experience

Customer Service Agent03/2020 to 04/2020Company NameCity, State

Met or exceeded revenue objectives by promoting caring, understanding empathy filled compassion to customers during service, account and sales follow-up calls.
Returned all routine and general customer calls in good time.
Managed high-volume of inbound and outbound customer calls.
Responded to customer requests for unavailable products and suggested other suitable options.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Prepared, completed and processed customer account forms and database changes.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted customers, greeting them with upbeat attitude and
Took inbound calls attentively listening to customers' questions and concerns and increasing customer base.
Evaluated customer account information to assess current issues and determine potential solutions.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Shared detailed information regarding the clients personalized options to help customers make decisions.
Assisted callers in fast-paced environment.

C.N.A.02/2014 to 12/2015Company NameCity, State

Responded to patient alarms and needs-assessment requests to identify course of treatment.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented patient intake and dietary requirements and assisted with feeding.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Used mobility devices and equipment to carefully and transport patients.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Collected specimens, monitored vitals and maximized patient comfort.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Managed and maintained patient rooms, shared-living areas and nursing stations.

Laborer Worker12/2010 to 01/2014Company NameCity, State

Safely operated all necessary equipment in work area.
Resolved conveyor system issues by clearing jams and blockages.
Sustained safety protocol by ensuring proper and cost-effective usage of equipment and materials.
Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Communicated with teammates and supervisors about potential hazards and other issues to resolve together.

Cashier01/2004 to 12/2010Company NameCity, State

Read weekly sales inserts and monitored price changes.
Helped customers find specific products, answering questions and offering advice.
Drove sales and add-on purchases by promoting specific item options to customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues regarding customer complaints and escalated worsening concerns to the manager for remediation.
Received payments and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers.
Welcomed customers, offering assistance to help find necessary store items.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new team members in cash register operation, stock procedures and customer service.
Troubleshot and resolved issues with cash registers, card scanners and printers.

Education and Training

GED06/2007Marion Senior High SchoolCity, State

Honor Roll (Kindergarten - Freshman Year 2004)
Drama Club/Theater Member
FBLA Member
Agriculture Club
PPK Physical Education Award Recipient 3 Years Total
Business Administration, Keyboarding and Accounting credits by Senior Year
Keyboarding, Advanced Keyboarding, Workers ,Business Administration classes completed each of the four years attended.
Active on the Cheerleading Team
Student Of The Month Award Recipient

Certifications

First Aid/CPR

Resume Overview

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Customer Service Agent Resume Example

Resume Score: 80%

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Resume Overview

Create a job alert for [job role title] at [location].

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