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Customer Service Agent Resume Example

Resume Score: 55%

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CUSTOMER SERVICE AGENT
Professional Summary

I am a customer service oriented professional. I have over 15 years experience in the aviation industry, from Senior Base Flight Attendant, to ground crew- learning complex Airline computer systems for over 4 International Airlines. I have excellent computer skills and am a team player. I enjoy the challenge of learning new computer systems and I am no stranger to shift work!

Skill Highlights
  • Maintains strict confidentiality

  • works well under pressure and in a fast paced environment

  • team player with positive attitude

  • flexible with availability

  • strong work ethic

  • extensive experience learning new computer systems

  • very strong customer focus

  • well developed communication skills

  • excellent keyboard skills
Professional Experience
QantasCairns, QLDCustomer Service Agent05/2007 to 03/2011

Check-in for passengers, also part of a select airline team responsible for the check-in, visa checks, on time arrival and departure of 4 International airlines including Cathay Pacific, Air New Zealand and Air Nuigini.

QANTASLINKCairns, QLDSenior Base Flight Attendant12/2001 to 01/2005

Manager of over 20 Flight Attendants, based in Cairns. In charge of rostering allocations, timesheet corrections, safety procedure administration.

Education and Training
High School Diploma1993The Cathedral School, Townsville, QLD, Australia

Honour roll in Computer Studies

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Qantas
  • QANTASLINK

School Attended

  • The Cathedral School

Job Titles Held:

  • Customer Service Agent
  • Senior Base Flight Attendant

Degrees

  • High School Diploma 1993

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