Customer Service Agent resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Experienced Office Management and Administration Professional with 7 plus years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Policy and procedure modification
Expense reporting
Office administration
Mail handling
Scheduling
Organizational skills
Friendly nature
Sorting and labeling
Database administration
Documentation and control
Clear oral/written communication
Relationship building
Excellent multi-tasking ability
Documentation expertise
Clerical support
Office management
Call center experience
Microsoft Office expertise
CRM Software
Experience
08/2020 to CurrentCustomer Service AgentGeneral Dynamics | Springfield, AZ,
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Returned all routine and general customer calls in good time.
Conducted CRM tasks to maintain quality assurance satisfaction levels.
Investigated and solved routine, complex and long-standing customer issues each day.
Evaluated customer account information to assess current issues and determine potential solutions.
Reviewed files, records and other obtained documents to respond to customer requests.
Implemented services to assist company in maintaining exceptional client service ratings on external audits.
Documented conversations with customers to track requests, problems and solutions.
08/2018 to 08/2020Office ManagerSouth Carolina Job Board | Kingstree, SC,
Improved office operations by automating client correspondence, record tracking and data communications.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Administered yearly to manage office requirements such as service contracts, postage costs and supply replenishment.
Completed bi-weekly payroll for 4 employees.
Compared vendor prices and negotiated for optimal savings.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Performed billing, collection and reporting functions for office.
Managed CRM database, including troubleshooting, mainteClaire, updates and report generation.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Handled client correspondence and tracked records to foster office efficiency.
Adhered to established guidelines to increase profits and collect supplier payments.
Created reports and presentations.
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
08/2005 to 02/2010Sales Express/Customer Service Representative AgentCleveland Nursing And Rehabilitation Center, Llc | Cleveland, MS, Olgesby
Confer with customers by telephone or in person to provide information about products or services, take and enter orders, cancel accounts, or obtain details of complaints
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Use computers for various applications, such as database management or word processing
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Provide services to customers, such as order placement or account information
Inbound and outbound calls to customers or Account Managers Able to use many different computer software and applications Work and prepare spread sheets Order placing and returns Inbound and outbound emails while multitasking inbound and outbound phone calls
Resolved customer and Account Mangers problems, improved operations and provided exceptional client support
Resolved conflicts and negotiated mutually beneficial agreements between parties
Worked with customers to understand needs and provided resolution to any issue customers had
Handled 50 to 80 calls per 8 hours to address customer inquiries and concerns
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Responded to customer requests for products, services and company information
Communicated with vendors regarding back order availability, future inventory and special orders
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Cultivated customer loyalty, promoted repeat customers and improved sales
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Consulted with outside parties to resolve discrepancies and create effective solutions
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Answered customer telephone calls promptly to avoid on-hold wait times
Entered customer interaction details in Siebel, and PrintSmith to track requests, document problems and record solutions offered
05/1999 to 05/2001Certified Nursing AssistantGreenville Nursing And Rehabilitation Center | City, STATE,
Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans
Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary
Restrain or aid patients as necessary to prevent injury
Organize, supervise, or encourage patient participation in social, educational, or recreational activities
Accompany patients to and from wards for medical or dental treatments, shopping trips, or religious or recreational events
Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff
Maintain patients' restrictions to assigned areas
Identified errors in reports which could compromise patient care
Improved patient care and daily task efficiency resulting in smoother operations
Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care
Identified methods to improve efficiency, as well as patient care and evaluation quality
Managed supplies and restocked inventory to ensure optimal availability for patient care
Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions
Addressed patient care needs, collected vitals, dressed wounds and managed catheters
Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
Assessed vitals and noted all medical information to report changes to nursing staff and physicians
Education and Training
Expected in Associate of Arts | Kaskaskia College, Centralia, IL, GPA:
Expected in 1999High School Diploma | Bond County Community High School, Greenville, ILGPA:
Expected in 12/2021Medical Coding & Billing | Medical Coding & BillingKaskaskia College, Centralia, IL, GPA:
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Resume Overview
School Attended
Kaskaskia College
Bond County Community High School
Kaskaskia College
Job Titles Held:
Customer Service Agent
Office Manager
Sales Express/Customer Service Representative Agent