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Customer Service Agent Resume Example

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CUSTOMER SERVICE AGENT
Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Personable Customer Service Associate dedicated to providing highest level of customer service. Outgoing, and efficient with capacity to multi-task.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Dedicated Caregiver highly experienced in addressing both physical and emotional patent needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Focused [Job Title] with knowledge of customer service, time management and effective planning. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly with over [2 years of hands-on experience.

Experienced Server offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Experience
09/2019 - 05/2020Teleperformance - Customer Service AgentPort Saint Lucie, FL
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Managed high-volume of inbound and outbound customer calls.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Returned all routine and general customer calls in good time.
  • Documented conversations with customers to track requests, problems and solutions.
  • Helped company maintain exceptional client service ratings on external audits.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
01/2018 - 07/2019Heavly touched - Caregiver AttendantAtlanta , GA
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with meal planning to meet nutritional plans.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Administered all necessary medications as directed by care plan.
  • Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Worked with supervisory medical staff to review cases and improve care.
  • Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Improved patient outlook and daily living through compassionate care.
  • Transported patients to and from medical, dental and personal care appointments.
  • Fostered relationship with client, providing companionship and counseling.
  • Delivered high-quality, geriatric care to private client.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
  • Facilitated best possible care by developing strong and trusting rapport with patient.
01/2016 - 10/2018Steak n Shake - ServerFort Pierce , FL
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Partnered with host, bus person and cook to efficiently serve food and beverages.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Skills
  • Information Updates
  • Billing Inquiries
  • Account Management
  • CRM Software
  • Call center experience
  • Community activities
  • First aid and safety
  • Community integration
  • Knowledge of state regulations
  • Calm and level-headed under duress
  • Respiratory equipment training
  • Quick problem solver
  • Patient relations
  • Grooming and bathing assistance
  • General housekeeping ability
  • Helping with medication
  • Infection control procedures
  • Collecting vital signs
  • Preparing meals
  • Food safety understanding
  • Menu memorization
  • Effective customer upselling
  • Check payment processing
  • Special dietary requirements
  • Table setting arrangements
  • Liquor, wine and food service
  • Price memorization
  • Food inspection
  • Table Bussing
  • Wine pairings
  • Menu knowledge
  • Dish preparation
  • High-volume dining
  • Dining customer service
  • Buffet setup and takedown
Education and Training
05/2017Catapult Academy Jacksonville , FLHigh School Diploma
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Resume Overview

Companies Worked For:

  • Teleperformance
  • Heavly touched
  • Steak n Shake

School Attended

  • Catapult Academy

Job Titles Held:

  • Customer Service Agent
  • Caregiver Attendant
  • Server

Degrees

  • High School Diploma

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