customer service agent resume example with 12+ years of experience
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Hardworking and knowledgeable as a customer service agent well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Personable Customer Service Associate dedicated to providing highest level of customer service. Makes it a point to deliver efficient work with capacity to multi-task.
Respectful to co-workers and superior. Lastly, I have a vast job experience but I am always open to learning and willing to share my knowledge with the organization that I will be in.
- Customer Complaint Resolution
- Account Management
- Information Updates
- Needs Assessment
- Inbound & Outbound Customer Service
- Customer relations
- Cross-functional collaboration
- Office equipment proficiency
- System implementation
- Shipping and receiving understanding
- Fleet dispatching
- Microsoft Office expertise
- Store maintenance
- Business development understanding
- Industry regulations knowledge
Reno, NV, 04/2016 - Current
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Shared detailed information regarding products or services options to help customers make decisions.
- Processed customer account changes, using AERO & Shares (software).
- Handled escalated customer service concerns from supervisors and managers to preserve revenue streams from key customers.
- Cross-trained in different departments such as baggage, gates operation and passenger bag matching for international travelers.
Cabot, AR, 01/2015 - 04/2016
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
- Distributed classroom materials and supplies such as pencils, paper and art materials.
- Monitored students in class, hallways and activity area to supervise, enforce rules and support lead teacher.
Research Triangle Park, NC, 08/2014 - 04/2016
- Assisted passengers at check-in counter and made sure they were reminded and educated of company policies when traveling.
- Worked with ramp agents and monitor cargo material loaded. As well as bag matching with passenger boarded and traveling abroad or overseas.
Richmond, VA, 08/2008 - 07/2014
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Received orders via phone, mail, fax and internet daily.
- Replenished inventory with focus on addressing customer needs.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Kept detailed records of stock inventory in software, diligently managing order availability and record accuracy.
- Facilitated business goals by creating sales promotion and deliver to drive results throughout store team.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Rotated goods in inventory by following āfirst in, first outā approach to keep shelves organized and well-stocked.
- Operated office equipment and technology, including computer and CCTV.
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Resume Overview
School Attended
- City College of San Francisco
- Philippine School of Business Administration
Job Titles Held:
- Customer Service Agent
- Teacher's Aide
- Customer Service Agent
- Store Supervisor
Degrees
- Some College (No Degree)
- Bachelor of Science
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