customer service agent resume example with 7+ years of experience
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Hardworking and knowledgeable Customer Service well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Communicative professional accomplished in performing technical and non-technical services in Customer Service industry. Track record of assisting, researching and resolving all kinds of customer issues. Capable of working within team environment with minimal or no supervision.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Effective Customer Service Agent with 7 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
- Call center experience
- Multiple Server proficiency
- Customer relations
- Quality assurance controls
- Schedule mastery
- Inbound and outbound calling
- Senior leadership support
- Promotional support
- Direct sales
- Newspaper regulations knowledge
- Customer service
- High-energy attitude
- System implementation
- Conflict mediation
- Credit card payment processing
Pueblo, CO, 01/2018 - 11/2019
- Provided top quality control and eliminated downtime to maximize revenue.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Rancho Cucamonga, CA, 10/2017 - 01/2019
- Consulted with customers to determine best methods to resolve service and billing issues.
- Implemented [banking] for payments, resulting in accounts renewed.
City, STATE, 08/2012 - 10/2017
- Evaluated customer account information to assess current issues and determine potential solutions.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Took over 75 inbound calls per day attentively listening to customers' questions and concerns and increasing customer base 10%.
- Prepared, completed and processed customer account forms and database changes.
- Documented conversations with customers to track requests, problems and solutions.
- Shared detailed information regarding Newspaper options to help customers make decisions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained revenue streams by exhausting every option before offering refunds.
- Coordinated complaints with Supervisor teammates to carry out customer requests.
- Met or exceeded revenue objectives by promoting Newspaper values to customers during service, account and sales follow-up calls.
- Reviewed cost and service policies to establish and enforce rules when customers request sign-up information.
- Responded to customer requests for unavailable products and suggested other suitable options.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Assisted 14 customers per hour, greeting with upbeat attitude and solutions to issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Returned all routine and general customer calls in good time.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Assisted 375+ callers per week in fast-paced environment.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 25% to 80%.
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Resume Overview
School Attended
- Red Mountain High School
- Maricopa Community Colleges - Mesa Community College
Job Titles Held:
- Customer Service Agent
- Customer Service Representative Agent
- Customer Service Agent
Degrees
- Some College (No Degree)
- Some College (No Degree)
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy