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Customer Service Agent Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Successful customer service agent with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in IOS and microsoft . Experienced Retail Sales Associate with 3 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing 5-year background maintaining customer satisfaction and contributing to company success.

Work History
Johnson Controls, Inc. - Customer Service Agent
Arbutus, MD, 01/2020 - Current
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Planned coverage needs and organized services to support incoming special events.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Sorted mail and other important data upon [Job Title]'s absence, promoting quick delivery of all messages to recipients.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
Travel + Leisure Co. - Front Desk Agent
Myrtle Beach, SC, 03/2019 - Current
  • Planned coverage needs and organized services to support incoming special events.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Prepared weekly employee work schedules for all team members ensuring all shifts received adequate coverage.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained transaction security by verifying payment cards against identification.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Greeted large amounts daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Levi Strauss & Co. - Assistant Manager
Orlando, FL, 02/2017 - 12/2018
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Advent Software - Manager
Kaysville, UT, 04/2014 - 07/2016
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Prepared quotes for new products and services and composed budgets.
  • Cross-trained existing employees in order to maximize team performance.
  • Trained new employees in specific job requirements.
  • Achieved 90% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Supervised large amount of employees in different departments.
Additional Information

iOs friendly very knowledgeable with apple products and software. I also am very will knowledgeable with microsoft software. Very hard working person will do what is neede to make our customer happy.

Skills
  • Documentation and reporting
  • Conflict resolution
  • Exemplary work ethic
  • Service-oriented self-starter
  • Microsoft Office Suite proficiency
  • Outstanding communication skills
  • Data Entry
  • International sales support
  • Credit card processing
  • Sales expertise
  • Report preparation
  • Professional telephone demeanor
  • Receiving support
  • Retail materials management
  • Technical Support
  • Account management
  • Data recovery
  • Staff education and training
  • Customer service expert
  • Desktop support
  • Application support
  • Problem resolution
  • Team building
  • MS Office
  • Customer service
  • First Aid/CPR
  • Relationship development
Education
Roosevelt High School Roosevelt, NY Expected in 06/2013 High School Diploma : - GPA :
Bryant And Stratton Virginia Beach, VA, Expected in No Degree : Medical Assisting - GPA :

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Resume Strength

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  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Roosevelt High School
  • Bryant And Stratton
Job Titles Held:
  • Customer Service Agent
  • Front Desk Agent
  • Assistant Manager
  • Manager
Degrees
  • High School Diploma
  • No Degree

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