Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in [Software] and [Software]. Motivated [Job Title] of [Number] years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [Number] years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

  • Microsoft Office Suite proficiency
  • Customer Relations
  • Service-oriented self-starter
  • Empathetic and genuine
  • Administrative support
Work History
Customer Service Agent, to
Magnolia BakeryLos Angeles, CA,
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue through [Action].
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked with disability customers to understand needs and provide [Type] service.
Event Coordinator, to
ShutterstockNew York City, NY,
  • Planned large-scale events such as tradeshows, conferences, and meetings.
  • Selected and ordered décor and event materials.
  • Executed on-time and under-budget project management on complex issues for senior leadership.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Planned and implemented fundraising events.
  • Raised approximately $[Amount] in funds during [Timeframe].
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Administrative Assistant, 05/2020 to 07/2020
Principia Biopharma Inc.Akron, OH,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Created detailed expense reports and requests for capital expenditures.
  • Executed record filing system to improve document organization and management.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained staff directory
  • Processed invoices and expenses using Concur to facilitate on-time payment.
  • Monitored [Job title]'s work calendar and scheduled appointments, meetings and travel.
  • Scheduled office meetings and client appointments for team of [Number] professional VP, Directors, GM 'and managers.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
High School Diploma: , Expected in 1984
Rosemount Senior High School - Rosemount, MN

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Resume Overview

School Attended

  • Rosemount Senior High School

Job Titles Held:

  • Customer Service Agent
  • Event Coordinator
  • Administrative Assistant


  • High School Diploma

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