Customer Service Agent resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Effective customer service agent with 3-4 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
  • Detail-oriented with years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service and concise communication.
  • Cheerful and upbeat worker with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
  • Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
  • Hardworking agent accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.
  • Needs Assessment
  • CRM
  • Customer Service
  • Information Updates
  • Problem Resolution
  • Inbound Customer Service
  • CRM Software
  • Billing Inquiries
  • File Management
  • Account Management
  • Customer Complaint Resolution
  • Report creation
  • Credit card payment processing
  • Office equipment proficiency
  • Senior leadership support
  • Customer relations
  • Sales expertise
  • Inbound and outbound calling
  • Retail sales customer service
  • In-store support
  • Quality assurance controls
  • Store maintenance
  • Call center experience
08/2020 to Current
Customer Service Agent Magnolia Bakery Chicago, IL,
  • Managed high-volume of inbound and outbound customer calls.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
04/2020 to 07/2020
Front End Supervisor Kroger Elizabethtown, KY,
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
12/2017 to 09/2018
Customer Service Representative First Transit East Orange, NJ,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained 3-4 new employees every 2 weeks in procedures and policies in order to maximize team performance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered 180+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
01/2017 to 12/2017
Front Desk Receptionist Phoenix Home Care Eldridge, IA,
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Facilitated front desk operations for busy high-volume hotel.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Secured guest valuables in main safe or individual boxes.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Education and Training
Expected in 06/2016
High School Diploma:
Alexander Hamilton High School - Milwaukee, WI,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Alexander Hamilton High School

Job Titles Held:

  • Customer Service Agent
  • Front End Supervisor
  • Customer Service Representative
  • Front Desk Receptionist


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: