Effective customer service agent with 3-4 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Detail-oriented with years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service and concise communication.
Cheerful and upbeat worker with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking agent accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.
Skills
Needs Assessment
CRM
Customer Service
Information Updates
Problem Resolution
Inbound Customer Service
CRM Software
Billing Inquiries
File Management
Account Management
Customer Complaint Resolution
Report creation
Credit card payment processing
Office equipment proficiency
Senior leadership support
Customer relations
Sales expertise
Inbound and outbound calling
Retail sales customer service
In-store support
Quality assurance controls
Store maintenance
Call center experience
Experience
08/2020 to Current
Customer Service AgentMagnolia Bakery – Chicago, IL,
Managed high-volume of inbound and outbound customer calls.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Implemented services to assist company in maintaining exceptional client service ratings on external audits.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
04/2020 to 07/2020
Front End SupervisorKroger – Elizabethtown, KY,
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Trained employees on additional job positions to maintain coverage of roles at all times.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
12/2017 to 09/2018
Customer Service RepresentativeFirst Transit – East Orange, NJ,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.