Customer Service Agent Resume Example Company Name

CUSTOMER SERVICE AGENT

Professional Summary

Results-driven Inventory Control Specialist with excellent problem-solving, analytical and organizational abilities and strong focus on collaborating with employees to resolve business, customer and vendor issues quickly. Works alone or as part of team to manage high volumes of work in fast-paced environments. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. Knowledgeable and dedicated customer service professional with extensive experience in many types of industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Documentation and reporting
Outstanding communication skills
Correspondence composition
Empathetic and genuine
Exemplary work ethic
Customer relations
Conflict resolution
Sale expertise
Professional telephone demeanor
POS systems expert

Service standard compliance
Money handling abilities
Complaint resolution
Retail materials management
Credit card processing
Stocking and replenishing
Account management
Warehousing functions
Stock management
Strategic sales knowledge

Work History

Customer Service Agent, 10/2019 to Current
Company Name – City, State

Educated customers on promotions to enhance sales.
Handled approximately 60+ daily credit and cash transactions for customers with accuracy and speed.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
Maintained current knowledge of store promotions and highlighted sales to customers.
Answered questions about store policies and concerns to support positive customer experiences.

Store Manager, 01/2018 to 03/2019
Company Name – City, State

Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Trained and guided team members to maintain high productivity and performance metrics.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Developed and maintained relationships with current and new customers and suppliers through positive interactions and exceeding exceptional hospitality .
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Conducted daily inventories of raw materials and components on work floor.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.

Business Owner, 06/2015 to 07/2017
Company Name – City, State

Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
Operated with safety and skill to avoid accidents and delays.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
Assessed income and expenses and adapted plans to improve profit levels.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Parts Sales Manager, 03/2004 to 10/2008
Company Name – City, State

Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
Supervised and trained new staff in performing census.
Developed plan-o-grams and layouts that maximized sales.
Administered inventory network, controlled stockroom procedures and supervised warehouse administration exercises.
Addressed customer complaints and requests by resolution or escalation.
Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Maintained store assets with effective loss prevention strategies.
Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
Managed schedules, accepted time off requests and found coverage for short shifts.
Kept employees operating productively and working on task to meet business and customer needs.

Education

GED: 01/1996
Virginia County - City

Resume Overview

School Attended

Virginia County

Job Titles Held:

Customer Service Agent
Store Manager
Business Owner
Parts Sales Manager

Degrees

GED : 01/1996

Customer Service Agent Resume Example

Resume Score: 80%

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