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Customer Service Agent Resume Example

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CUSTOMER SERVICE AGENT
Professional Summary
HR professional highly effective at verifying that all documentation is properly authorized and supported according to company policies, regulatory practices and legal requirements. HR Coordinator versed in developing efficient and effective employee relations policies. Focused on increasing employee satisfaction and retention.
Skills
  • Detail-oriented
  • Fluent in English
  • Computer and Internet literate in all Microsoft Office Suite software ( Word, Excel, PowerPoint, Outlook, Access, Spreadsheet).
  • Types (WPM: 40)
  • Assertive, self- motivated, goal oriented, organized, and efficient.
  •  Flexible, cooperative, reliable, hard worker, and team player.
  • Fast learner with excellent interpersonal, problem solving, multi-tasking, and communication skills.
  • Ability to grasp and implement organizational procedures in any environment and with employees on all levels.
  • Superb interpersonal skills
  • Time management
Work History
Customer Service Agent Harte Hanks FedEx - Texarkana, United States, Texas 02/2013 - Current
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Advise clients on transportation and payment methods.
  • Negotiate and arrange transport of goods with shipping or freight companies.
  • Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery.
  • Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations.
  • Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
  • Estimate freight or postal rates and record shipment costs and weights.
  • Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
  • Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairs.
  • Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment.
Clerical Volunteer Magnolia Chamber of Commerce Magnolia 01/2011 - 04/2011
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Answer telephones, direct calls, and take messages.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Compute, record, and proofread data and other information, such as records or reports.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Inventory and order materials, supplies, and services.
  • Deliver messages and run errands.
  • Process and prepare documents, such as business or government forms and expense reports.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
  • Count, weight, measure, or organize materials.
Cashier Wal-Mart Monticello 07/2009 - 03/2010
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Resolve customer complaints.
  • Answer customers' questions, and provide information on procedures or policies.
  • Cash checks for customers.
  • Weigh items sold by weight to determine prices.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Compute and record totals of transactions.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Sort, count, and wrap currency and coins.
  • Process merchandise returns and exchanges.
  • Request information or assistance using paging systems.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Offer customers carry-out service at the completion of transactions.
Nursing Assistant Ouachita Rehabilitation and Nursing Center Camden 03/2006 - 07/2006
  • Answer patients' call signals.
  • Turn and reposition bedridden patients, alone or with assistance, to prevent bedsores.
  • Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff.
  • Feed patients who are unable to feed themselves.
  • Provide patients with help walking, exercising, and moving in and out of bed.
  • Provide patient care by supplying and emptying bed pans, applying dressings and supervising exercise routines.
  • Bathe, groom, shave, dress, or drape patients to prepare them for surgery, treatment, or examination.
  • Transport patients to treatment units, using a wheelchair or stretcher.
  • Clean rooms and change linens.
  • Collect specimens such as urine, feces, or sputum.
  • Deliver messages, documents and specimens.
  • Answer phones and direct visitors.
  • Restrain patients if necessary.
  • Explain medical instructions to patients and family members.
  • Work as part of a medical team that examines and treats clinic outpatients.
  • Maintain inventory by storing, preparing, sterilizing, and issuing supplies such as dressing packs and treatment trays.
Education
High School Diploma: Magnolia Senior High School - Magnolia, Arkansas 5 2004
Associate Degree: Professional Studies Southern Arkansas University Technical College - Camden, Arkansas 8 2009
 Professional Studies
Bachelor of Science: Human Service Administration Kaplan University ( Online College) - Chicago, Illinois 6 2013
    Human Service Administration
  • 3.8 GPA
  • Bachelor of Science in Social Work/Human Service Administration
Skills
billing, calculators, cash registers, interpersonal, communication skills, credit, clients, database, delivery, edit, facsimile, filing, forklifts, forms, government, Internet literate, Inventory, notes, materials, all Microsoft, Access, Excel, mail, money, Office Suite, office, Outlook, PowerPoint, Word, multi-tasking, office machines, organizational, packaging, photocopiers, policies, problem solving, Fast learner, recording, repairs, sales, scanner, scanners, self- motivated, shipping, Spreadsheet, supervising, team player, telephone, telephones, Answer phones, transportation, Type, typewriters, voice mail
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Resume Overview

Companies Worked For:

  • Harte Hanks FedEx
  • Magnolia Chamber of Commerce Magnolia
  • Wal-Mart Monticello
  • Ouachita Rehabilitation and Nursing Center Camden

School Attended

  • Magnolia Senior High School
  • Southern Arkansas University Technical College
  • Kaplan University ( Online College)

Job Titles Held:

  • Customer Service Agent
  • Clerical Volunteer
  • Cashier
  • Nursing Assistant

Degrees

  • High School Diploma :
    Associate Degree : Professional Studies
    Bachelor of Science : Human Service Administration

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