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Customer Service Agent Resume Example

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CUSTOMER SERVICE AGENT
Summary

Professional with over 7 years of experience in administrative roles in different business scenarios. Demonstrated success records in exceeding customer service and sales goals through passion and solid understanding of sales, customer relationship, management, and merchandising.

Skills
  • Organizational strengths
  • Communication and negotiation Skills
  • Process optimization
  • Results-oriented
  • Team leadership
  • Time management
  • Problem-solving abilities
  • Microsoft Office expertise
Experience
Customer Service Agent | 04/2016 to 08/2018CCL Industries - Vinhedo, SP - Brazil
  • Challenge successfully accomplished to serve the company's largest customer, evaluate customer's account information to assess current problems and determine possible solutions.
  • Reformulation of old methods and tools used to optimize processes. Constant use of Excel in conjunction with system TOTVS resulting in 100% increase in productivity - work previously done by two people could be done by only one.
  • Through increasing technical knowledge of product specifications and best practices, and constant follow-up with production to optimize it and meet customer needs, results reflect in great improvement in delivery volume index and deadlines, consequently increasing customer's satisfaction and reaching record sales for several months.
  • Achievement of improvement goals through development of at least two new tools and/or working methods per semester helping to optimize processes in the entire department (applying PDCA method).
Purchase Assistant (Intern) | 08/2014 to 03/2016Optima Packing Machines - Vinhedo, SP - Brazil
  • Partnership with Purchase Manager to improve and implement policies and procedures regarding the purchase of manufactured products resulted in acceleration of purchasing processes.
  • Negotiation of preferred terms and conditions to achieve significant savings, besides input inventory cost data into database to support material acquisition decision-making.
  • Analyzing open purchase order reports and communicating with vendors daily about every and each item resulted in increased on-time delivery compliance.
  • Development of department manual summarizing and instructing how the department works, and how each task should be done. In addition, describing system functions and controls used in Excel.
Administrative Assistant (Intern) | 03/2014 to 08/2014NBC Associated Attorneys - Vinhedo, SP - Brazil
  • Multi-task efficiency managing and monitoring daily and weekly schedules and monthly calendar obligations for three attorneys while working on spreadsheets for administrative and financial control.
  • Organization of all archived documents and computerization through development of customized system using Excel tools to gather and manage database more easily and efficiently.
  • Great communication skills reflected in taking responsibility for guiding customers first contact with the company (phone and personal reception at the office), and external services involving administrative and financial matters as bank services.
  • Support writing email messages, memos and business letters for management as well as preparing documents such as contracts and petitions and proofread all documentation to provide error-free correspondence.
Administrative Assistant | 10/2010 to 01/2014Lucas Pneus - Vinhedo, SP - Brazil
  • High level of trust and responsibility for taking over company's financial management while financial Director is absent ensuring its efficiency.
  • Creation and maintenance of spreadsheets and development of administrative and financial reports that generated process optimization and increased productivity in addition to facilitating the processing of daily sales records and financial documents including handling large amounts of money, contracts, expense reports, and invoices.
  • Development of credit approval policy that analyzes customer profiles who wish to purchase in installments. Its application resulted in progressive decrease in customer defaults.
Exchange Experience

Experiencing since August 2018 a cultural exchange known as Au Pair Program to learn, grow, and challenge personal and professional scope. This program involves willing to take risks and seek out new experiences. Furthermore, living abroad with a host family and caring for their children requires flexibility, open-mindedness, patience and have good problem-solving skills. So far, it is a successful experience abroad, which shows ability to succeed in a new and unfamiliar environment. Furthermore, this program enables one to attend classes at American colleges or universities enhancing proficiency in English and knowledgeable about American culture.

Education and Training
Georgetown University - - Washington,DC | | IBT-TOEFL Preparation IIIEnglish Language And Literature, Expected in 04/2020
Borough of Manhattan Community College - - Washington, DC | Washington DC: Capital in Constant ChangeAmerican History, 06/2019
College of Lake County - - Grayslake,IL | | Academic Reading And WritingEnglish Language And Literature, 05/2019
São Francisco University - - Itatiba, Brazil | Bachelor of ScienceBusiness Administration, 12/2017
Activities and Honors
  • Full College Scholarship (B.B.A.) at São Francisco University.
  • Excellent performance in English course (Academic Reading and Writing) at College of Lake County.
  • Member of volunteers and donors group of organization Médecins Sans Frontières (MSF).
Certifications
  • Learning Excel 2016
  • Systems: SAP, TOTVS, Work Motor
  • LinkedIn Learning Highlights: Project Management
  • The Persuasion Code: The Neuroscience of Sales
  • Sales: Customer Success
  • The Art of Connection: 7 Relationship-Building Skills Every Leader Needs Now
Languages
  • Portuguese (Native Speaker)
  • English (Advanced)
  • Spanish (Basic)
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Resume Overview

Companies Worked For:

  • CCL Industries
  • Optima Packing Machines
  • NBC Associated Attorneys
  • Lucas Pneus

School Attended

  • Georgetown University
  • Borough of Manhattan Community College
  • College of Lake County
  • São Francisco University

Job Titles Held:

  • Customer Service Agent
  • Purchase Assistant (Intern)
  • Administrative Assistant (Intern)
  • Administrative Assistant

Degrees

  • Georgetown University - Washington , DC | IBT-TOEFL Preparation III
    Borough of Manhattan Community College - Washington, DC | Washington DC: Capital in Constant Change
    College of Lake County - Grayslake , IL | Academic Reading And Writing
    São Francisco University - Itatiba, Brazil | Bachelor of Science

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