LiveCareer-Resume

customer service agent resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Credit card payment processing
  • Report creation
  • Transportation solution development
  • Inbound and outbound calling
  • Quality assurance controls
  • Conflict mediation
  • Call center experience
  • Retail sales customer service
  • Route management
  • Customer relations
  • Microsoft Office expertise
  • Stockroom procedures
  • Office equipment proficiency
  • Clerical support
  • [Industry] regulations knowledge
  • Quality control
  • Shipping and receiving understanding
  • In-store support
  • Adaptive team player
  • Active listening
  • Product organization
  • Sales expertise
  • Data evaluation
  • Promotional support
  • High-energy attitude
  • Technologically savvy
  • Problem-solving abilities
  • Courteous demeanor
Education and Training
Strayer University Washington, DC Expected in 07/2022 Bachelor of Science : Criminal Justice - GPA :
Southcentral Kentucky Community And Technical College Bowling Green, KY Expected in 05/2009 Associate of Applied Science : Secretarial Studies And Office Administration - GPA :
Experience
Tata Consultancy Services - Customer Service Agent
Glen Mills, PA, 12/2018 - 11/2020
  • Pursued opportunities via chat, phone, and email to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Returned all routine and general customer calls in good time.
  • Managed high-volume of inbound and outbound customer calls.
Swedishamerican - Call Center Customer Service Representative
Rochelle, IL, 07/2018 - 10/2018
  • Educated clients via chat, phone, and email on how to navigate company systems and work within established frameworks to obtain desired services.
  • Helped company maintain exceptional client service ratings on external audits.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Processed customer account changes.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Worked with managers to develop service improvement initiatives.
  • Mentored junior team members and managed employee relationships.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Excelled in exceeding daily credit card application goals.
  • Replenished shelves to maintain adequate merchandise levels.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Managed accurate and adequate cash stock and inventory balances.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Express, Inc. - Sales Associate
Chestnut Hill, MA, 03/2012 - 05/2017
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Processed orders through system and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

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Resume Overview

School Attended

  • Strayer University
  • Southcentral Kentucky Community And Technical College

Job Titles Held:

  • Customer Service Agent
  • Call Center Customer Service Representative
  • Sales Associate

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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