customer service agent resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Hardworking and knowledgeable well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Report Generation
  • Report Creation
  • Customer Service
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • English Fluency
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Upbeat and Positive Personality
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Problem Resolution
  • Proactive Self-Starter
  • Excellent Attention to Detail
  • LiveChat Messaging
  • Establishing and Maintaining Customer Relationships
  • Team-Oriented and Cooperative
  • Remote Office Availability
  • Teamwork and Collaboration
  • Administrative and Office Support
  • Patient and Empathetic
Customer Service Agent, 12/2017 - 03/2023
Fedex Hillside, IL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Suggested suitable options for unavailable products and services to retain customers.
  • Implemented additional services to maintain exceptional client service ratings.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Educated customers on special pricing opportunities and company offerings.
Accounting Assistant, 11/2013 - 11/2017
Landry's Annapolis, MD,
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Coded invoices and other records to maintain organized and accurate records.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Matched orders with invoices and recorded required information.
  • Reconciled or entered report discrepancies found in financial records.
  • Reconciled computer reports with manually maintained ledgers.
  • Calculated income and social security tax deductions.
Salesperson, 05/2013 - 08/2013
Hendrick Automotive Group Pleasanton, CA,
  • Developed key customer relationships to increase sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
Education and Training
Bachelor of Accountancy: Upoli, Expected in 05/2018
Universidad Politecnica Nicaragua - Nicaragua,
Status -
Spanish :
Native/ Bilingual:
Negotiated :
English :
Negotiated :

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Resume Overview

School Attended

  • Universidad Politecnica Nicaragua

Job Titles Held:

  • Customer Service Agent
  • Accounting Assistant
  • Salesperson


  • Bachelor of Accountancy

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