Customer Service Agent resume example with 5+ years of experience
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Accomplished in performing technical and non-technical services in the customer service industry. Track record of assisting, researching and resolving all kinds of customer issues. Effective working within team environment with minimal or no supervision.
Competent in listening to customer needs, meeting quality standards and staying current on products.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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- Managed high-volume of inbound and outbound customer calls.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Provided knowledge to customers to support with internet repair.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Calculated charges, issued table checks and collected payments from customers.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Made sure the store was blocked and cleaned.
- Instructed employees on tasks that needed to be done before closing the store.
- Designed the schedule every week for employees.
Apopka High School - Apopka, FL
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Resume Overview
School Attended
- Apopka High School
Job Titles Held:
- Customer Service Agent
- Server
- Customer Service Manager
Degrees
- High School Diploma
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