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customer service agent resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Cheerful Administrative Assistant & Customer Service Representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Personable, friendly and solution-oriented CSR with over 15 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Well versed in connecting with customers to build positive relationships and strengthen loyalty.

Hardworking and knowledgeable Administrative Assistant well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Dedicated to customer loyalty and satisfaction.

Skills
  • CRM
  • Account Management
  • Customer Service
  • Billing Inquiries
  • Information Updates
  • File Management
  • Credit card payment processing
  • Data evaluation
  • Adaptive team player
  • Office equipment proficiency
  • Customer relations
  • Call Center Operations
  • Courteous demeanor
  • Clerical support
  • Inbound and Outbound Calling
  • System implementation
  • Retail sales customer service
  • High-energy attitude
  • Inbound Customer Service
Experience
Customer Service Agent, 05/2021 - Current
Tata Consultancy Services Milwaukee, WI,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Returned all routine and general customer calls in good time.
  • Used electronic documentation, reference tools and automated training to drive customer service ratings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Set up and activated customer accounts.
Fuel Station Attendant /Cashier Specialist, 03/2016 - 09/2018
Savatree Barrington, IL,
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Processed gas and amenities payments.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Checked gas pumps for leaks or malfunctions and repaired faults.
  • Refilled outdoor window maintenance stations with cleaning supplies.
  • Maintained high standards of job safety, productivity and quality.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Sold store items and vehicle services to customers.
  • Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
  • Assisted maintaining cleanliness of facility by reducing waste and cleaning tasks.
  • Effectively resolved guest complaints and accepted new suggestions and recommendations.
  • Observed patron conduct and quickly granted assistance when necessary.
  • Supervised front desk operations, cash handling, transactions and customer service tasks.
  • Accepted and completed cash and card payments for fuel and merchandise.
  • Monitored emergency exits and provided guest assistance.
  • Assisted customers with completing fueling and managing pump issues.
  • Completed pump inspections every day to look for damage or malfunctions.
  • Picked up debris and cleaned parking spots, filling areas and inside spaces.
Front End Associate /Cashier, 01/2015 - 10/2015
Walmart City, STATE,
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Kept register terminal area and store clean and orderly.
  • Packed and bagged products according to customer preferences.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Organized register supplies in front end and storage areas.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Processed sales, returns and exchanges using POS register system.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Operated cash register, processing payments of cash, checks, credit cards and gift cards.
  • Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
  • Assisted with cleaning and organizing front end and returning shopping carts to corral.
  • Pitched in to help stockers with product restocking during less busy periods.
  • Pitched in to help stock associates with product restocking during less busy periods.
  • Unpacked merchandise, priced items and secured security tags.
  • Directed patrons to specific aisles to locate requested merchandise.
Administrative Assistant, 10/2011 - 11/2013
Rotech Healthcare City, STATE,
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Updated patient and insurance data and input changes into company computer system.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Followed specific security rules and guidelines to protect patient medical records and payment card information.
  • Performed verification of Medicare coverage.
  • Identified important patient and demographic information.
  • Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
  • Updated patient financial information to promote accurate record keeping.
  • Communicated with patients to gather intake data and verify chart information.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Handled billing related activities focused on medical specialties.
Education and Training
Medical Administrative Assistant Diploma: Medical Administrative / Billing & Coding, Expected in 04/2011
-
Everest Institute - Houston, TX,
GPA:
Status -

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Resume Overview

School Attended

  • Everest Institute

Job Titles Held:

  • Customer Service Agent
  • Fuel Station Attendant /Cashier Specialist
  • Front End Associate /Cashier
  • Administrative Assistant

Degrees

  • Medical Administrative Assistant Diploma

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