CUSTOMER SERVICE AGENT Resume Example Alorica Inc.

CUSTOMER SERVICE AGENT

Professional Summary

Personable and responsible Cashier with over 15 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Results-driven customer service agent with proven ability to establish rapport with clients. Core Strengths Active listening skills Top sales performer Strong organizational skills Customer service expert Courteous demeanor Opening/closing procedures Accomplishments Sales Consistently generated additional revenue through skilled sales techniques.

Skill Highlights

Work Experience

CUSTOMER SERVICE AGENT
August 2014Alorica Inc. － Rocky Mount , NC

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Work Experience Aug 2014 Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.
Expressed appreciation and invited customers to return.
Executed outbound calls to existing customer base resulting in increase in sales.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Resolved product/policy issues and shared benefits of new technology.Regularly sought opportunities to up sell and add on additional merchandise.Generated leads for new sales through telephone and email contact with customers.

CUSTOMER SERVICE
August 2012 to January 2015Crh － Clarksville , TN

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Successfully interacted with customers and retail buyers to expedite orders.Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Accurately logged all daily shipping and receiving orders.Managed cash stock and inventory balances accurately.Developed many new customer prospects or referrals.Kept abreast of rapidly evolving technology.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Organized the store by returning all merchandise to its proper place.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Replenished merchandise shelves with items from the stockroom.

Education and Training

Associate of Applied Science : BUSINESS MANAGEMENTNATIONAL AMERICAN UNIVERSITY － City, State, US

BUSINESS MANAGEMENT

Coursework in Business, Marketing and Communications. Coursework in Business Administration and Organizational Development

Skills

approach, attention to detail, back-up, benefits, Business Administration, cashier, cash registers, credit, client, clients, customer

service, Customer Service, customer support, Customer Assistance, e-mail, email, fax, inventory, Marketing and Communications, mail, Multi-tasking, Organizational

Development, policies, knowledge of store, quality, receiving, retail, sales, shipping, tandem, telephone, phone, upgrading

Resume Overview

School Attended

NATIONAL AMERICAN UNIVERSITY

Job Titles Held:

CUSTOMER SERVICE AGENT
CUSTOMER SERVICE

Degrees

Associate of Applied Science : BUSINESS MANAGEMENT
Coursework in Business, Marketing and Communications. Coursework in Business Administration and Organizational Development

CUSTOMER SERVICE AGENT Resume Example

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