customer service agent resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • PROFESSIONAL SUMMARY ________________________________
  • Customer service professional seeking a position with an opportunity for advancement. Skilled with more than 5 years of professional customer service and leadership Self-motivated with exceptional communication. Experienced in all facets of the hiring, training, coaching and development processes of Call Center Representatives.
  • PROFESSIONAL SKILLS ____________________________________
  • Outstanding communication and negotiation abilities
  • Business Development
  • Conflict resolution
  • Skilled in call center operations
  • Proficiency In Conflict Resolution
  • Creation of sales comp structures
  • Critical and creative thinking
  • Excellent listening skills
  • Effective negotiator
  • Marketing strategies
  • Sales pipeline management
  • Customer satisfaction
  • Revenue and profit maximization
  • Efficient in Windows XP, Windows Vista, Windows 7 and Windows 8
  • Knowledgeable working with in MS Office and 3rd party email applications
  • Knowledgeable working with in remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.
  • Ability to communicate well and get to the core of errors to provide an effective resolution
  • Ability to handle different clients and different operating systems simultaneous
Work History
05/2015 to 08/2016 Customer Service Agent | Coach Community College Of Aurora | Denver, CO,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
10/2010 to 05/2015 Merchant Services Director Heritage Of Sandy Plains | Smyrna, GA,
  • Established new business relationship with companies'.
  • Developed new lending relationships.
  • Analyzed Merchants Profit and loss statements, current income, bank statements, tax status, financial objectives, and other information needed to obtain a business funding.
  • Recommended loan approvals and denials based on customer loan application and supporting documents.
  • Maintained friendly and professional client interactions at all times.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
08/2008 to 09/2010 IT Administrator KV Management | City, STATE,
  • Identified the root cause of repetitive technical errors and resolved all errors in timely manner Assisted the clients through e-mail and remote assistance and telephone.
  • Assisted in the development and testing of applications Provided online training to the clients Manage web based server applications.
04/2005 to 07/2010 Sales Director The Coastal Sales Center | City, STATE,
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Conducted performance reviews for Customer Service Representatives to reduce resolution time and improve customer satisfaction and retention.
  • Provided one on one training to agent.
Expected in 2005 High School Diploma | North Plainfield High School, North Plainfield, NJ GPA:
Expected in 01/2006 Network Operating systems A+ Net+ MCP CCNA | Arthur McNeil Institute, RAHWAY, NJ GPA:

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Resume Overview

School Attended

  • North Plainfield High School
  • Arthur McNeil Institute

Job Titles Held:

  • Customer Service Agent | Coach
  • Merchant Services Director
  • IT Administrator
  • Sales Director


  • High School Diploma
  • Network Operating systems A+ Net+ MCP CCNA

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