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Customer Service Agent Resume Example

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CUSTOMER SERVICE AGENT
Professional Summary
Skills
  • PROFESSIONAL SUMMARY ________________________________
  • Customer service professional seeking a position with an opportunity for advancement. Skilled with more than 5 years of professional customer service and leadership Self-motivated with exceptional communication. Experienced in all facets of the hiring, training, coaching and development processes of Call Center Representatives.
  • PROFESSIONAL SKILLS ____________________________________
  • Outstanding communication and negotiation abilities
  • Business Development
  • Conflict resolution
  • Skilled in call center operations
  • Proficiency In Conflict Resolution
  • Creation of sales comp structures
  • Critical and creative thinking
  • Excellent listening skills
  • Effective negotiator
  • Marketing strategies
  • Sales pipeline management
  • Customer satisfaction
  • Revenue and profit maximization
  • Efficient in Windows XP, Windows Vista, Windows 7 and Windows 8
  • Knowledgeable working with in MS Office and 3rd party email applications
  • Knowledgeable working with in remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.
  • Ability to communicate well and get to the core of errors to provide an effective resolution
  • Ability to handle different clients and different operating systems simultaneous
Work History
Customer Service Agent | Coach, 05/2015 to 08/2016
Community College Of Aurora – Denver , CO
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Merchant Services Director, 10/2010 to 05/2015
Heritage Of Sandy Plains – Smyrna , GA
  • Established new business relationship with companies'.
  • Developed new lending relationships.
  • Analyzed Merchants Profit and loss statements, current income, bank statements, tax status, financial objectives, and other information needed to obtain a business funding.
  • Recommended loan approvals and denials based on customer loan application and supporting documents.
  • Maintained friendly and professional client interactions at all times.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
IT Administrator, 08/2008 to 09/2010
KV Management – City , STATE
  • Identified the root cause of repetitive technical errors and resolved all errors in timely manner Assisted the clients through e-mail and remote assistance and telephone.
  • Assisted in the development and testing of applications Provided online training to the clients Manage web based server applications.
Sales Director, 05/2005 to 08/2010
The Coastal Sales Center – City , STATE
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Conducted performance reviews for Customer Service Representatives to reduce resolution time and improve customer satisfaction and retention.
  • Provided one on one training to agent.
Education
High School Diploma: 2005
North Plainfield High School - City, State
Network Operating systems A+ Net+ MCP CCNA : 01/2006
Arthur McNeil Institute - City, State
Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

67Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • North Plainfield High School
  • Arthur McNeil Institute

Job Titles Held:

  • Customer Service Agent | Coach
  • Merchant Services Director
  • IT Administrator
  • Sales Director

Degrees

  • High School Diploma : 2005
    Network Operating systems A+ Net+ MCP CCNA : 01/2006

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