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Customer Service Agent 501-835-5000 Resume Example

Resume Score: 90%

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CUSTOMER SERVICE AGENT 501-835-5000
Summary
To Whom It May Concern: I'm grateful for the opportunity to become a part of your team. Thanks for considering my application for employment and I look forward to hearing from you soon. I think that you will find I am a strong candidate for this position because I have a passion for people and the ability to utilize online resources. I have strong decision making skills along with the capability of being able to handle a large volume of any workload. I have six years Light Industrial experience, more than three years Administrative Support and Customer Service skills, as well as providing support in a multitude of functional areas within my field. I am currently seeking a position that will allow me to apply my quality corrective action skill set while offering additional opportunities for personal and professional growth. My accomplishments and qualifications are further detailed in the attached resume. I welcome the opportunity to meet with you and discuss the value I can bring to your organization. Sincerely, Ilisa Gilmore - I'm seeking fast paced employment within a company that provides the opportunity for career advancement. I would like a chance to grow with an organization that is able to keep up with today's growing technological advances and challenges my ability for personal growth as well.
Highlights
Microsoft Office Suite: Word, Excel, and Power point.
Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience
Customer Service Agent 501-835-500005/2016 to CurrentHeritage CompanyNorth Little Rock, AR

Supervisor Scotty Ross

  • Customer Service Rep-place calls to collect donations for various charities, explain percentage retained by charity, send out zero balance statements and monetary pledge cards, try to obtain new clients for organization, and utilize multiple sales pitches.
Customer Service Agent 303-397-810009/2015 to 12/2015Teletech CommunicationsNorth Little Rock, AR

Team Lead Milagros Guanelas

  • -take incoming calls to address customer concerns, help place or correct orders, update personal/address/billing information, transfer calls to correct department based upon customer needs.
Cashier 501-945-722907/2015 to 09/2015Tobacco OutletNorth Little Rock, AR

Manager Melissa

  • Cashier-complete POS transactions, stock shelves, inventory control, greet customers, clean store, and count down drawer at the beginning/end of each shift.
Primed Shell Inspection 501-676-316104/2012 to 08/2015Remington Arms CompanyNorth Little Rock, AR

Team Lead Pat

  • Primed Shell Inspection-operate 3 automated machines that checks shells for internal/external defects, break machines down for cleaning/routine maintenance and put back to together, lube parts, complete audit on defects (includes machine number, total defects found, machine parts came from, person and shift the product was made on), and give report to quality department to take corrective action.
Cashier 501-945-540009/2011 to 04/2012Love's Travel Stop and Country StoreNorth Little Rock, AR

Store Manager Mitzi Vaughn

  • Prepare/cook food, inventory grocery items, clean, front/stock shelves, POS transactions, EFS/Comdata/Transcheck transactions, send/recieve faxes, gift cards and money orders, phone cards
Cashier 870-747-376110/2009 to 11/2010E-Z MartNorth Little Rock, AR

Manager Peggy Ross

  • Prepare food, cook, clean, stock shelves, inventory control, generate prepaid debit/phone cards, money orders, Comdata/Efs/Trans check cards transactions, prep showers for customers, complete register transactions.
  • complete register sales, countdown drawer beginning/end of each shift, complete paperwork to make sure drawer balances out, bank deposits, generate prepaid phone cards/debit cards/money orders, assist customers will bill payments, clean, cook, and lottery ticket sales.
Tripper Operator 870-255-334508/2003 to 10/2009Riviana Foods IncNorth Little Rock, AR

Toni Corter-Supervisor

  • Setup bins for storing rice, pull dryer samples, measure bins, keep track of varieties stored, patch leaks around turn head/tripper, load/dump trucks, and move rice from bins to warehouse at the end of each harvest.
Light Industrial-Machine Operations02/1994 to 07/1999StaffmarkNorth Little Rock, AR
  • setup bins for storing rice, pull dryer samples, measure bins, load/dump trucks, patch leaks around turn head/tripper, run farm silos for drying grain, and help move rice to warehouse at the end of each harvest season.
  • Light Industrial-coin operator on anti-lock brakes, powder pour to set brake disc for coining, close-out operator complete air conditioning units for final inspection, wire fan motors, furnace operator to set brakes for run test station check, assembly line operator, put brushes in case, put makeup in compact, put inserts in eyelash bottles, and packing, rim fire A.I.M.
  • operator, check shell for internal/external defects, make sure audit informs quality of defects found.
Education
High School Diploma: General EducationMay 1992Hazen High SchoolHazen, Ar, USA

Office Administration coursework Academic Achievement Award-National History and Government

Bachelors of Science: Psychology minor Human Resource ManagementcurrentlyArgosy University-OnlinePhoenix, AZ, USA

Microsoft Office Applications Certificate

Skills

Ar, A.I., balance, billing, Cashier, communications skills, address customer concerns, clients, Customer Service, debit, Inspection, inventory control, machinery, Excel, money, Microsoft Office Suite, Power point, Word, organizational skills, POS, quality, retail sales, sales, Shell, phone, Trainer, type, 40 wpm

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Heritage Company
  • Teletech Communications
  • Tobacco Outlet
  • Remington Arms Company
  • Love's Travel Stop and Country Store
  • E-Z Mart
  • Riviana Foods Inc
  • Staffmark

School Attended

  • Hazen High School
  • Argosy University-Online

Job Titles Held:

  • Customer Service Agent 501-835-5000
  • Customer Service Agent 303-397-8100
  • Cashier 501-945-7229
  • Primed Shell Inspection 501-676-3161
  • Cashier 501-945-5400
  • Cashier 870-747-3761
  • Tripper Operator 870-255-3345
  • Light Industrial-Machine Operations

Degrees

  • High School Diploma : General Education May 1992
    Bachelors of Science : Psychology minor Human Resource Management currently

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