- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
- Customer interface expertise
- Data Entry 8000 wph
- Intermediate Level MS Office 2007 Programs
- Transcription
| - Business Correspondence
- Reports
- Financial Analysis and Reconciliation
- Public Speaking
|
Customer Service Agent, 10/2012 - Current
Brody Brothers Pest Control – Rockville, MD, - Effectively managed inbound calls from a home based office via remote connection virtual call center
- Addressed and resolved customer product complaints empathetically and professionally by relating to the impact the situation had on the customer's life
- Gathered and verified all required customer information for security and tracking purposes.
- Educated customers on the Amazon "Customer Obsessed" philosophy raise their confidence they had made the right choice with Amazon
Customer Service Representative, 07/2012 - 10/2012
Republic Services, Inc. – Kokomo, IN, - Assist customers with activating software.
- Run computer health scans on customer's computer and advise solutions.
- Defused volatile customer situations calmly and courteously.
- Promote and sold "Live Tech" 24 hour computer technical assistance product
Customer Service Agent, 05/2012 - 07/2012
Brody Brothers Pest Control – Reservoir Ridge, MD, - Answered incoming calls responding to customer's travel problems.
- Address customer's complaint's regarding the company "Terms of Use" policies.
- Solve customer's issues; if applicable within the service recovery guidelines; accommodate the customer's requests.
Customer Service Agent, 02/2012 - 04/2012
Brody Brothers Pest Control – Rockville, MD, - Answered incoming calls responding to claimant's questions regarding Class Action Law Suits.
- Data Entry and Transcription.
- Gather information to determine eligibility to participate as a claimant in any specific suit.
Business Employment Specialist, 11/2008 - 05/2009
Res-Care, Inc. – Rapid City, SD, - Processed Unemployment Claims.
- Call Center and Data Entry - Assisted claimants through the application process and subsequent additions, modifications, applied state and federal laws to determine eligibility; answered claimants questions and addressed their complaints.
- Processed Claims filed on the internet - determined eligibility and matters referred to the Adjudication or Fraud Units.
- Researched laws for and processed multi-state claims.
Underwriter, Office Manager, Stockholder, 05/1980 - 08/2007
Skinner Bonding Of Oregon/Surety Insurance Services Of The Northwest – City, STATE, - Licensed Resident Oregon Insurance Producer and Non-resident Washington Insurance Agent Consistent Production increases 10-20% annually Held yearly loss ratios to 2% - 10% within the classes of business Procured unique agreements with the insurance carrier's the company represented appointing me to underwrite business without the company's underwriter's concurrence or veto ability.
AA: Business Administration, Expected in 1976
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Saddleback College - Mission Viejo, CA
GPA:
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