Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
  • Customer interface expertise
  • Data Entry 8000 wph
  • Intermediate Level MS Office 2007 Programs
  • Transcription
  • Business Correspondence
  • Reports
  • Financial Analysis and Reconciliation
  • Public Speaking

Work History
Customer Service Agent, 10/2012 - Current
Brody Brothers Pest Control Rockville, MD,
  • Effectively managed inbound calls from a home based office via remote connection virtual call center
  • Addressed and resolved customer product complaints empathetically and professionally by relating to the impact the situation had on the customer's life
  • Gathered and verified all required customer information for security and tracking purposes.
  • Educated customers on the Amazon "Customer Obsessed" philosophy raise their confidence they had made the right choice with Amazon 
Customer Service Representative, 07/2012 - 10/2012
Republic Services, Inc. Kokomo, IN,
  • Assist customers with activating software.
  • Run computer health scans on customer's computer and advise solutions.
  • Defused volatile customer situations calmly and courteously.
  • Promote and sold "Live Tech" 24 hour computer technical assistance product
Customer Service Agent, 05/2012 - 07/2012
Brody Brothers Pest Control Reservoir Ridge, MD,
  • Answered incoming calls responding to customer's travel problems.
  • Address customer's complaint's regarding the company "Terms of Use" policies.
  • Solve customer's issues; if applicable within the service recovery guidelines; accommodate the customer's requests.
Customer Service Agent, 02/2012 - 04/2012
Brody Brothers Pest Control Rockville, MD,
  • Answered incoming calls responding to claimant's questions regarding Class Action Law Suits.
  • Data Entry and Transcription.
  • Gather information to determine eligibility to participate as a claimant in any specific suit.
Business Employment Specialist, 11/2008 - 05/2009
Res-Care, Inc. Rapid City, SD,
  • Processed Unemployment Claims.
  • Call Center and Data Entry - Assisted claimants through the application process and subsequent additions, modifications, applied state and federal laws to determine eligibility; answered claimants questions and addressed their complaints.
  • Processed Claims filed on the internet - determined eligibility and matters referred to the Adjudication or Fraud Units.
  • Researched laws for and processed multi-state claims.
Underwriter, Office Manager, Stockholder, 05/1980 - 08/2007
Skinner Bonding Of Oregon/Surety Insurance Services Of The Northwest City, STATE,
  • Licensed Resident Oregon Insurance Producer and Non-resident Washington Insurance Agent Consistent Production increases 10-20% annually Held yearly loss ratios to 2% - 10% within the classes of business Procured unique agreements with the insurance carrier's the company represented appointing me to underwrite business without the company's underwriter's concurrence or veto ability.
AA: Business Administration, Expected in 1976
Saddleback College - Mission Viejo, CA

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School Attended

  • Saddleback College

Job Titles Held:

  • Customer Service Agent
  • Customer Service Representative
  • Customer Service Agent
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  • Business Employment Specialist
  • Underwriter, Office Manager, Stockholder


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