Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
Customer interface expertise
Data Entry 8000 wph
Intermediate Level MS Office 2007 Programs
Transcription
Business Correspondence
Reports
Financial Analysis and Reconciliation
Public Speaking
Work History
Customer Service Agent, 10/2012 - Current Brody Brothers Pest Control – Rockville, MD,
Effectively managed inbound calls from a home based office via remote connection virtual call center
Addressed and resolved customer product complaints empathetically and professionally by relating to the impact the situation had on the customer's life
Gathered and verified all required customer information for security and tracking purposes.
Educated customers on the Amazon "Customer Obsessed" philosophy raise their confidence they had made the right choice with Amazon
Customer Service Representative, 07/2012 - 10/2012 Republic Services, Inc. – Kokomo, IN,
Assist customers with activating software.
Run computer health scans on customer's computer and advise solutions.
Defused volatile customer situations calmly and courteously.
Promote and sold "Live Tech" 24 hour computer technical assistance product
Customer Service Agent, 05/2012 - 07/2012 Brody Brothers Pest Control – Reservoir Ridge, MD,
Answered incoming calls responding to customer's travel problems.
Address customer's complaint's regarding the company "Terms of Use" policies.
Solve customer's issues; if applicable within the service recovery guidelines; accommodate the customer's requests.
Customer Service Agent, 02/2012 - 04/2012 Brody Brothers Pest Control – Rockville, MD,
Answered incoming calls responding to claimant's questions regarding Class Action Law Suits.
Data Entry and Transcription.
Gather information to determine eligibility to participate as a claimant in any specific suit.
Business Employment Specialist, 11/2008 - 05/2009 Res-Care, Inc. – Rapid City, SD,
Processed Unemployment Claims.
Call Center and Data Entry - Assisted claimants through the application process and subsequent additions, modifications, applied state and federal laws to determine eligibility; answered claimants questions and addressed their complaints.
Processed Claims filed on the internet - determined eligibility and matters referred to the Adjudication or Fraud Units.
Researched laws for and processed multi-state claims.
Underwriter, Office Manager, Stockholder, 05/1980 - 08/2007 Skinner Bonding Of Oregon/Surety Insurance Services Of The Northwest – City, STATE,
Licensed Resident Oregon Insurance Producer and Non-resident Washington Insurance Agent Consistent Production increases 10-20% annually Held yearly loss ratios to 2% - 10% within the classes of business Procured unique agreements with the insurance carrier's the company represented appointing me to underwrite business without the company's underwriter's concurrence or veto ability.
Education
AA: Business Administration, Expected in 1976 - Saddleback College - Mission Viejo, CA GPA:
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