Dynamic Customer Service Agent seeks new challenges and opportunities for professional growth and advancement. Brings knowledge and certifications for Departure Control Systems, Dangerous Goods and Passenger Handling. Also have the willingness to work a flexible schedule.
Certificate of Recognition from Qatar Airlines for Outstanding Customer Service Awarded June 2011.
Successfully completed a certification in Departure Control Systems to further develop professional skills.
Processed reservations, coordinated stand-by and monitored cabin availability.
Checked baggage and collected baggage charges.
Tagged checked baggage with appropriate destination with a 99% accuracy rate.
Responded politely to passenger complaints regarding ticketing and baggage handling.
Certificate obtained in Safety/ Rescue.
Completed Technician Level.
Coursework in Hospitality and Tourism Management.
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