LiveCareer-Resume

customer service agent resume example with 5+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Insightful Phlebotomy Technician that brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces. Detail-oriented and committed to maintaining the highest quality control standards. Diligent problem-solver with resourceful approach to challenges

Skills
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Upselling Products and Services
  • Handled various incoming phone calls related to but not limited to billing,payments ,ect
  • Resolved customer questions, complaints and collections inquiries in a professional, helpful manner
  • Utilizes computer system to verify and document customer requests
  • Maintains and updates customer information as necessary
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate calls to supervisor when necessary and appropriate
  • Resolve products and service problems by clarifying the customers needs and or complaints by determining the cause of the problem and providing the best solution to solve the problem,following up to ensure resolution.
  • Building Customer Trust and Loyalty
  • Equipment Calibration
  • Quality Control
  • Biohazardous Waste Disposal
  • Safety Protocols
Work History
05/2022 to Current Customer Service Representative Expeditors International Of Washington, Inc. | York, PA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
05/2021 to 05/2022 CUSTOMER SERVICE AGENT Scripps Health | Santee, CA,
  • Handled various incoming phone calls related to but not limited to billing,payments ,ect
  • Resolved customer questions, complaints and collections inquiries in a professional, helpful manner
  • Utilizes computer system to verify and document customer requests
  • Maintains and updates customer information as necessary
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate calls to supervisor when necessary and appropriate
  • Resolve products and service problems by clarifying the customers needs and or complaints,determining the cause of the problem, providing the best solution to solve the problem,following up to ensure resolution.
08/2020 to 01/2021 Phlebotomist/Lead COVID Nw Exterminating Co | Smyrna, GA,
  • Covid-19 Screener
  • Coordinated patient scheduling, check-in and payments
  • Facilitated organized record retrieval and access by maintaining filing system for both new and existing patients.
  • Maintained current and accurate medical records for over 500 patients.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Logged patient information and recorded results into system using LabNexus and Google sheets, docs and forms.
  • Provided clerical support for multiple department by verifying patient registration has been received and is accurate and complete,
  • Assisted processors with data entry.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Helped average of 15 to 30 patients every day by approaching conversations with positive attitude focusing on excellent customer satisfaction.
  • Resolved customer problems and complaints with forward-thinking strategies focused on addressing patients needs and resolving concerns.
  • Maintained clean, safe and well-organized patient environment.
  • Maintained office organization by ordering supplies, transporting specimens, sanitizing and disinfecting changing solutions.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Improved patient satisfaction ratings by providing professional,friendly and excellent customer service.
12/2019 to 09/2020 Reception Technician Gate Motors Unlimited LLC | City, STATE,
  • Took vitals to assure that donors are suitable for donation
  • Provides maintenance and calibration equipment
  • Processed hematocrit and protein levels to assure donor suitability
  • Resolved customer problems and complaints
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
02/2016 to 12/2019 Office Manager Company Name | City, State,
  • Created and finalized contracts for new and existing clients
  • Compared vendor prices to ensure optimal savings
  • Maintained computer and physical filing systems
  • Coordinated and maintained office organization to keep office running efficiently, organized and professional
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Recruited and hired qualified candidates for vacant and new positions
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Handled approximately 20-30 incoming calls and client requests for information
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
Education
Expected in Certified Phlebotomist | Phlebotomy Center For Career Training, Fort Lauderdale, FL, GPA:
Expected in No Degree | Business Administration Ashford University, San Diego, CA GPA:
Expected in High School Diploma | Miami Dade College, Miami, FL GPA:

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Resume Overview

School Attended

  • Center For Career Training
  • Ashford University
  • Miami Dade College

Job Titles Held:

  • Customer Service Representative
  • CUSTOMER SERVICE AGENT
  • Phlebotomist/Lead COVID
  • Reception Technician
  • Office Manager

Degrees

  • Certified Phlebotomist
  • No Degree
  • High School Diploma

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