Highly enthusiastic customer service professional with 20 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Performance driven, Personable, Positive, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Service-driven, Skilled, Strategic, Versatile, Well-qualified, Accomplished, Adaptable, Ambitious, Analytical, Articulate, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Energetic, Experience, Flexible, Focused. Core Strengths Cargo strategic planning for customs, AMS, TSA clearance procedures, occasionally lead agent substitute. Airport security and documentation procedures. Documenting, boarding and deplaning passengers for/from flights. Operating jet bridges to meet aircraft.
Customer Service Agent, 02/1999
to Current Air Canada – Chicago,
Documentation of passengers at Check - In, boarding flights, securing crew and flight, processing tickets/fees, baggage tracing/delivery and managing flight departures on-time.
Cargo logistics - exporting and importing cargo on trucks and flights, processing airway bills, custom clearance for flights/animals, telephone queries, and receiving and releasing cargo.
Accomplishments From March of 2003 until June 2010, I transferred to the cargo department.
As a cargo agent, I learned how to export and import cargo by land and air.
In addition, I obtained experience in customs clearance for cargo in the automated system of AMS and TSA procedures.
As well as being upgraded to a lead agent, in order to coordinate and distribute the work assignments.
As a lead, I managed 10 people between the office and warehouse.
The skills practiced and acquired were diffusing conflict and problem solving.
Skills Used Motivation, problem solving, multi-tasking and diffusing conflict.
Languages practiced on the job fluent Spanish and moderate French.
Corporate Consultant, 06/1997
to 12/1998 Lucent Technologies Carlson Wagonlit Travel – Rolling Meadows,
Incoming calls - reservations for limos, hotels, car rentals, airline tickets using Apollo computer system.
Apollo intricate computer system and Spanish Language.
Customer Service - Ocean freight booking agent.
Ocean Freight Consultant, 12/1995
to 06/1997 Sealand Service – Rolling Meadows,
Ocean transportation logistics, booking, tracking, tracing, rate quotes on worldwide shipments, customer sales meetings and internal communications via phone/email.
Accounts: Fruit of the Loom, General Motors, Sears, Milnot and Monsanto. Accomplishments. I was sent to training to the rate department and return to train the booking department. While out on assignment, I was offered a position to start a new department of tracking and tracing shipments.
Office Manager/ Dental assistant, 10/1988
to 12/2007 Dental Associates – Mount Prospect,
Answering phone, scheduling appointments, ordering supplies, inventory, receptionist, filing, insurance billing, fee collection from patients, meeting/greeting patients, office and instrument sterilization and training new employees.
Dental assisting was in the following procedures: amalgams and composite fillings, cleanings, root canals, cementing crowns, tooth extractions and scaling. Skills Used. Spanish language, dental assistance in procedures on patients and office skills.
Associate of Arts: Health Administration,
2008 University of Phoenix - Prospect Heights,
IL Health Administration
Vocational Certificate: Travel and Tourism,
1990 Wilma Boyd Schoo - Pittsburgh,
High School Diploma: 1989 Wheeling High School - Wheeling
Apollo, agency, billing, bookkeeping, budget, Call center, Cash Handling, Creative problem solving, credit, Critical thinking, client, Customer Service, Customer Service, Data collection, Data entry, delivery, Documentation, Email, Fluent in English, Filing, French, IBM, insurance, inventory, Inventory control, Languages, listening, logistics, MAC, managing, meetings, Microsoft Excel, Excel, Microsoft Office Suite, Office, Microsoft Outlook, Microsoft PowerPoint, Powerpoint, Windows2000, Microsoft Word, multi- tasking, multi-tasking, office skills, Internet research, Strong organizational skills, problem solving, proposals, Quick, Quick learner, receiving, receptionist, sales, scheduling, Self-starter, Spanish, Spanish Language, fluent Spanish, strategic planning, Team player, telephone, phone, transportation, Travel Arrangements