LiveCareer-Resume

Customer Service Agent resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Personable Customer Service Associate dedicated to providing highest level of customer service. Outgoing, and efficient with capacity to multi-task.

Skills
  • Report creation
  • Credit card payment processing
  • Active listening
  • Office equipment proficiency
  • Process optimization
  • Conflict mediation
  • Retail sales customer service
  • Quality control
  • Quality assurance controls
  • Customer relations
  • Call center experience
  • Problem-solving abilities
  • Inbound and outbound calling
  • In-store support
  • Adaptive team player
Education and Training
Redlands High School Redlands , CA Expected in 06/2019 High School Diploma : - GPA :
Experience
Signature Technicair - Customer Service Agent
Kansas City, MO, 03/2020 - Current
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Returned all routine and general customer calls in good time.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Managed high-volume of inbound and outbound customer calls.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Processed customer account changes.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented conversations with customers to track requests, problems and solutions.
  • Helped company maintain exceptional client service ratings on external audits.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 79% to 93%.
Wendy's Company - Fast Food Team Member
Mansfield, MA, 07/2019 - 03/2020
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Monitored and counted food stock and supplies to reorder on time.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Washed, peeled, cut and measured recipe ingredients.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Calavo Growers, Inc. - Smoothie Barista
Clackamas, OR, 01/2020 - 02/2020
  • Monitored and counted food stock and supplies to reorder on time.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Washed, peeled, cut and measured recipe ingredients.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Served drinks and prepared specialty beverages.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
The Rock Church And World Outreach Center - Janitorial Worker
City, STATE, 09/2018 - 05/2019
  • Swept and mopped floors with proper signage to prevent customer injury.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Managed maintenance activities, including supervising staff and inspecting equipment.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.

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Resume Overview

School Attended

  • Redlands High School

Job Titles Held:

  • Customer Service Agent
  • Fast Food Team Member
  • Smoothie Barista
  • Janitorial Worker

Degrees

  • High School Diploma

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