Customer Service Agent resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Personable Customer Service Associate dedicated to providing highest level of customer service. Outgoing, and efficient with capacity to multi-task.
Skills
Report creation
Credit card payment processing
Active listening
Office equipment proficiency
Process optimization
Conflict mediation
Retail sales customer service
Quality control
Quality assurance controls
Customer relations
Call center experience
Problem-solving abilities
Inbound and outbound calling
In-store support
Adaptive team player
Education and Training
Redlands High School Redlands , CAExpected in 06/2019 ā āHigh School Diploma: - GPA:
Experience
Signature Technicair - Customer Service Agent Kansas City, MO, 03/2020 - Current
Responded to customer requests for unavailable products and suggested other suitable options.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Returned all routine and general customer calls in good time.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Managed high-volume of inbound and outbound customer calls.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Investigated and solved routine, complex and long-standing customer issues each day.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Processed customer account changes.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Documented conversations with customers to track requests, problems and solutions.
Helped company maintain exceptional client service ratings on external audits.
Evaluated customer account information to assess current issues and determine potential solutions.
Reviewed files, records and other obtained documents to respond to customer requests.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 79% to 93%.
Wendy's Company - Fast Food Team Member Mansfield, MA, 07/2019 - 03/2020
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Suggested additional menu items, beverages and desserts to increase sales.
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