LiveCareer-Resume

customer service agent resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Personable Customer Service Agent provides dedicated support for CRM. High-level customer service over more than 17 years for answering queries and assisting troubleshooting. Outgoing, efficient demeanor with capacity to multi-task at high levels to maintain client satisfaction.

Skills
  • 55 wpm Typing Speed
  • Microsoft Office
  • Call Documentation
  • Transaction Processing
  • Policies and Procedures Adherence
  • Customer Complaint Resolution
  • Calm and Professional Under Pressure
  • Regulatory Compliance
  • Data Entry and Maintenance
  • CRM Software
  • Proficiency in Microsoft Office and G Suite
  • Efficient and Detail-Oriented
  • Refunds and Returns Management
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Document and Records Management
  • Order and Refund Processing
  • Inbound and Outbound Calling
  • Customer Retention Strategies
  • Billing Inquiries
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Time Management
  • Promoting Brand and Company Identity
Experience
Customer Service Agent, 07/2021 - 06/2022
Homewood Flossmoor Park District Flossmoor, IL,
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed 300 high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered request for documentation from Vet Clinics, Police Departments and Investigations Cases.
  • Handled Technical Support Calls for customers.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Leveraged reference tools and conducted trainings to improve customer service.
Administrative Coordinator/KPA LEAD TEACHER, 12/2017 - 07/2019
Childcare Network City, STATE,
  • Organized activities to promote physical, mental and social development of each child.
  • Communicated objectives for lessons, units and projects to students and parents.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Planned and organized variety of activities and field trips to aid mental and physical growth in children.
  • Coached new teachers on school guidelines to decrease training time and increase teacher success.
  • Managed patient appointments, check-in procedures and invoices.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
  • Managed administrative processes and prepared key reports and documentation.
  • Made travel arrangements and reservations for senior managers.
  • Collaborated with Senior Executive to provide timely and efficient billing statements.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed daily operations within Director's office by supporting continuous delivery of excellent services and care.
Administrative Assistant/Lead Teacher/Assistant Manager, 08/2011 - 08/2017
Ymca Of Greater Long Beach City, STATE,
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Prepared students for standardized tests, resulting in 85% increase in results for 2015.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Closely monitored and recorded student progress to create detailed learning plans for struggling students.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Prepared and graded subject tests for students.
  • Prepared students for tests on MATH & SCIENCE, resulting in average 90% test grade.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
  • Developed individualized lesson plans based on each student's IEP goals.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Received recognition for contributions to innovative concepts in classroom instruction.
  • Collaborated with other teachers and staff members to provide best-in-class educational opportunities for over 24 students.
  • Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
Education and Training
Bachelor of Science: Criminal Justice, Expected in 08/2017
-
Indiana University - Purdue University Indianapolis - Indianapolis, IN
GPA:
Status -
  • Global Honor Society Member
  • Ranked in Top 5 of class
  • Honor Roll Fall 2017
  • 4.0 GPA
Associate of Science: Criminal Justice , Expected in 08/2008
-
Cerritos College - Norwalk, CA
GPA:
Status -
  • Completed continuing education in Criminal Justice
  • Honor Roll Spring Semester 2009
  • 3.8 GPA
  • Internship Program for Students in Criminal Justice Field
  • 260 Training hours Completed
  • DISTRICT ATTORNEY'S OFFICE, JACKIE Claire DA, LOS ANGELES, CA
  • COMPLETION OF CERTIFICATE FOR INTERNSHIP PROGRAM SUMMER 2015-2016
: Early Childhood Education, Expected in 08/2004
-
Fayetteville Technical Community College - Fayetteville, NC
GPA:
Status -
  • Ranked in #1/ Top 10 Gold Category College Award
  • Completed professional development in CDA
  • Honor Roll Fall Semester 2004
  • 4.0 GPA
Bachelor of Science: Criminal Justice, Expected in 08/2019
-
Strayer University - Mobile, Al,
GPA:
Status -
Accomplishments
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Quality Communication - Interacted with 50+ affiliate stations in US ensuring reliable and high-speed delivery to residential and small-business customers.
  • Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the MONTH for outstanding performance and team contributions.
Certifications
  • Customer Service Professional Certificate
  • Advanced Certificate in Business Accounting
  • Customer Service Representative Certificate
  • Microsoft Office Specialist (MOS)
  • Leadership Essentials Certificate

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Resume Overview

School Attended

  • Indiana University - Purdue University Indianapolis
  • Cerritos College
  • Fayetteville Technical Community College
  • Strayer University

Job Titles Held:

  • Customer Service Agent
  • Administrative Coordinator/KPA LEAD TEACHER
  • Administrative Assistant/Lead Teacher/Assistant Manager

Degrees

  • Bachelor of Science
  • Associate of Science
  • Some College (No Degree)
  • Bachelor of Science

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