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Customer Service Agent Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Diplomatic agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Compassionate Home Health Aide with current Home Health Aid Department of Health Certification. Bringing 8 years of experience assisting in home environments for physically disabled clients of varying capacities. Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises.

Skills
  • Relationship building
  • Problem resolution
  • Analytical
  • Project planning
  • Hospital standards
  • Patient relations
  • Schedule management
  • Safety
  • Line Efficiency
  • Workplace Efficiency
  • Company standards
Education and Training
Jane Addams Educational Campus The Bronx, NY, Expected in 06/2010 High School Diploma : - GPA :
Experience
Spectrum - Customer Service Agent
Simpsonville, SC, 02/2021 - Current
  • Managed high-volume of inbound and outbound customer calls.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Exceeded 50 service goals while leveraging customer service, sales and employee management best practices.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Took over 30 inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base 50%.
  • Assisted 150+ callers per week in fast-paced environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Returned all routine and general customer calls in good time.
Always Best Care - Home Health Care Aide
Holiday, FL, 03/2013 - 02/2021
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Improved patient outlook and daily living through compassionate care.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Tracked and reported clients' progress based on observations and conversations.
  • Administered necessary medications as directed by care plan.
  • Planned optimal meals based on established nutritional plans.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes
  • Monitored client behaviors and emotional states, reporting concerns to RN and documenting information in files.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
American Senior Communities - Home Health Aide
Ligonier, IN, 03/2013 - 07/2020
  • Improved patient outlook and daily living through compassionate care.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Tracked and reported clients' progress based on observations and conversations.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Documented client progress in charts and logbooks.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Administered necessary medications as directed by care plan.
  • Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
  • Monitored client behaviors and emotional states, reporting concerns to RN and documenting information in files.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Planned optimal meals based on established nutritional plans.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Taco Bell - Crew Member
Honolulu, HI, 08/2008 - 03/2013
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Studied maps and changing weather conditions to design effective and safe routes for vessels.
  • Drove team success by completing assigned task quickly and accurately.
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Packed all fast food products in approved containers, cups and bags.
  • Brought in loads for sorting, storage or disposal according to quality categories.

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Resume Overview

School Attended
  • Jane Addams Educational Campus
Job Titles Held:
  • Customer Service Agent
  • Home Health Care Aide
  • Home Health Aide
  • Crew Member
Degrees
  • High School Diploma

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