customer service agent resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Flexible Airline Agent highly motivated to keep airline operations running smoothly and efficiently. Effective problem solver who remains proactive and decisive while under pressure.
Skills
Safety-oriented
Superior communication skills
Team player
Conflict resolution
Skilled multi-tasker
Excellent judgment
Safety checks
Organized
Fast learner
Security checks
Adaptable
Experience
Customer Service Agent, 09/2015 - 02/2017 Verizon – Norwalk, CA,
Announced flight status updates and information about gate changes over airport’s speaker system.
Checked baggage and collected baggage charges.
Escorted passengers in wheelchairs from the terminal to the aircraft.
Processed reservations, coordinated stand-bys and monitored cabin availability.
Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
Determined flight close-out times and completed and verified flight forms.
Instructed passengers on all safety and emergency procedures and answered any questions.
Education and Training
Bachelor of Arts: Business Administration, Expected in 2013 - San Francisco State University - San Francisco, CA GPA: Status -
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