Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Flexible Airline Agent highly motivated to keep airline operations running smoothly and efficiently. Effective problem solver who remains proactive and decisive while under pressure.

  • Safety-oriented
  • Superior communication skills
  • Team player
  • Conflict resolution
  • Skilled multi-tasker
  • Excellent judgment
  • Safety checks
  • Organized
  • Fast learner
  • Security checks
  • Adaptable
09/2015 to 02/2017 Customer Service Agent Verizon | Norwalk, CA,
  • Announced flight status updates and information about gate changes over airport’s speaker system.
  • Checked baggage and collected baggage charges.
  • Escorted passengers in wheelchairs from the terminal to the aircraft.
  • Processed reservations, coordinated stand-bys and monitored cabin availability.
  • Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
  • Determined flight close-out times and completed and verified flight forms.
  • Instructed passengers on all safety and emergency procedures and answered any questions.
Education and Training
Expected in 2013 Bachelor of Arts | Business Administration San Francisco State University, San Francisco, CA GPA:

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