- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Reliable and friendly adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying experiences. Also highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
- High-energy attitude
- Dependable and reliable
- Fluent in Spanish and English
- Organized
- Strong communication skills
- Avaya software customer management systems
- Inbound and outbound calling
| - Cheerful and energetic
- Active listening
- Team leadership
- Adaptive team player
- Problem-solving abilities
- Credit card payment processing
|
Customer Service Agent, 10/2016 to Current
Verizon – Riverside, MO,
- Managed a high-volume of inbound calls.
- Resolved escalated customer issues quickly to drive client retention.
- Answered inbound calls per day to address customer inquiries, resolve issues and provide information on customers account and directed inbound calls to designated individuals or departments.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Provided translation services to Spanish speaking customers.
- Consulted with upset customers to determine best methods to resolve service and billing issues.
- Assisted customers with completing quick and efficient payment transactions to guarantee high level of customer service.
- Provided expert customer service to every caller.
- Made customers top priority and active listening skills to understand needs and deliver first-rate service.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
Call Center Representative, 02/2016 to 09/2016
Fitzsimons Credit Union – Aurora, CO,
- Documented calls and caller information in data software.
- Delivered excellent customer service with positive and professional attitude.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
- Maintained 100% satisfaction rating with customers by providing exceptional service and support.
- Consulted with upset customers to determine best methods to resolve service and billing issues.
- Documented customer inquiries and implemented resolutions in database.
- Resolved escalated customer issues quickly to drive client retention.
Collections Agent, 08/2015 to 01/2016
Alorica Inc. – Sherman, TX,
- Placed outbound collections calls daily to account holders.
- Reduced aged accounts by collecting payments on accounts daily.
- Contacted customers and explained debt management to encourage timely debt payments.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Identified past due accounts and contacted account holders to arrange payment.
- Acquired credit reporting data for new and existing customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders’ financial status and repayment abilities.
- Processed payments and refunds in a timely and efficient manner.
- Investigated historical data for each debt or bill.
Sales Representative, 05/2010 to 07/2013
Netapp – Mumbai, IN,
- Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Supported clients with targeted and highly successful product launches.
- Grew customer base by identifying needs and delivering relevant product solutions that achieve client budgets and schedules.
- Improved profitability and developed pipelines with multiple sales penetration strategies.
- Updated database with customer and sales information.
- Elevated customer purchasing experiences to ensure steady revenue.
- Represented a professional appearance at all times and assisted with product placement and visual merchandising tasks.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Negotiated and closed deals with minimal required support from sales and finance managers.
- Cold called business leaders to initiate inclusion in sales strategies.
- Promoted memorable shopping experiences which resulted in increased customer retention and loyalty.
- Managed order process for new and existing customers.
- Delivered products to customers in timely manner.
- Created and implemented store displays, promoting sales and growth.
- Handled various duties, including inventory oversight, cash control and the daily opening and closing procedures for the store.
High School Diploma: , Expected in 2007
grover cleveland high school - buffalo, ny,
GPA:
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