SEARCH

Customer Service Agent Resume Example

Love this resume?Build Your Own Now
CUSTOMER SERVICE AGENT
Summary

Reliable and friendly  adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying experiences. Also highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Skills
  • High-energy attitude
  • Dependable and reliable
  • Fluent in Spanish and English 
  • Organized
  • Strong communication skills
  • Avaya software customer management systems
  • Inbound and outbound calling
  • Cheerful and energetic
  • Active listening
  • Team leadership
  • Adaptive team player
  • Problem-solving abilities
  • Credit card payment processing
Experience
Customer Service Agent, Company Name, October 2016-CurrentCity, State
  • Managed a high-volume of inbound calls.
  • Resolved escalated customer issues quickly to drive client retention.
  • Answered  inbound calls per day to address customer inquiries, resolve issues and provide information on customers account and directed inbound calls to designated individuals or departments.
  • Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
  • Provided translation services to Spanish  speaking customers.
  • Consulted with upset customers to determine best methods to resolve service and billing issues.
  • Assisted customers with completing quick and efficient payment transactions to guarantee high level of customer service.
  • Provided expert customer service to every  caller.
  • Made customers top priority and  active listening skills to understand needs and deliver first-rate service.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
Call Center Representative, Company Name, February 2016-September 2016City, State
  • Documented calls and caller information in data software. 
  • Delivered excellent customer service with positive and professional attitude.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
  • Maintained 100% satisfaction rating with customers by providing exceptional service and support.
  • Consulted with upset customers to determine best methods to resolve service and billing issues.
  • Documented customer inquiries and implemented resolutions in database.
  • Resolved escalated customer issues quickly to drive client retention.
Collections Agent, Company Name, August 2015-January 2016City, State
  • Placed outbound collections calls daily to  account holders.
  • Reduced aged accounts by collecting payments on accounts daily.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Acquired credit reporting data for new and existing customers.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments and refunds in a timely and efficient manner.
  • Investigated historical data for each debt or bill.
Sales Representative, Company Name, May 2010-July 2013City, State
  • Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Supported clients with targeted and highly successful product launches.
  • Grew customer base by identifying needs and delivering relevant product solutions that achieve client budgets and schedules.
  • Improved profitability and developed pipelines with multiple sales penetration strategies.
  • Updated database with customer and sales information.
  • Elevated customer purchasing experiences to ensure steady revenue.
  • Represented a professional appearance at all times and assisted with product placement and visual merchandising tasks. 
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Negotiated and closed deals with minimal required support from sales and finance managers.
  • Cold called business leaders to initiate inclusion in sales strategies.
  • Promoted memorable shopping experiences which resulted in increased customer retention and loyalty. 
  • Managed order process for new and existing customers.
  • Delivered products to customers in timely manner.
  • Created and implemented store displays, promoting sales and growth.
  • Handled various duties, including inventory oversight, cash control and the daily opening and closing procedures for the store. 
Education and Training
High School Diplomagrover cleveland high school, , City2007
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

68Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • grover cleveland high school

Job Titles Held:

  • Customer Service Agent
  • Call Center Representative
  • Collections Agent
  • Sales Representative

Degrees

  • High School Diploma

Similar Resumes

View All
Customer-Service-Call-Agent-resume-sample

Customer Service Call Agent

Prattville, Alabama