As a Sales Agent I have learned to meet and if possible, exceed sales goals and company expectations by expanding client base and maintaining high customer service.
Using the skills I have learned from my time as a Sales Agent I can professionally calm escalations from unhappy customers as well as help turn them into long term customers.
With training in taxes, quick number calculations have become an easy for me in that percentages and large multiples are quick calculations.
-Charged a employee recognition team, creating new ways to recognize all employees for outstanding accomplishments.
-Never missed a day of work with Intuit.
-Created multiple videos walking both tenured and new agents working for intuit to walk them through system issues that seemed complicated for most.
-Took time out at the end of each day to notate peer to peer chats for future reference.
-Never denied requested overtime by supervisor.
-Took calls for Small Business payroll and payroll taxes.
-Memorizes all federal payroll tax percentages as well as most state UI form layouts.
-Showed a particular affinity for understanding FUTA taxes and SUI taxes.
-Received multiple reviews from customers stating I was the most professional agent they had dealt with.
-Worked emails, and chat box when phones were slow.
-Walked customers through their first payroll and tax payment runs to make sure they were content with the way they started with Intuit, walking the customer through how their payroll worked.
-Took incoming calls, averaging 25-30 a day
-Turned non-sales calls into sales as well as de-escalating unhappy customers turning some into sales.
-Maintained high sales rate throughout time there, gained multiple recognition awards for high sales as well as high level of good reviews from our internal departments.
-Welcomed customers, took their orders including any special requests.
-Cleaned restrooms and kitchen.
-Took four years of NJROTC, maintained high standards throughout.
-Gained multiple ribbons as well as attended many of the extra curricular events the class held.
-Maintained high rank within the class throughout.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: