Proficient Customer Service Professional with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Greeted incoming customers and provided personable and knowledgeable service.
Helped customer locate and select appropriate merchandise throughout store.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Properly verified customer identification for alcohol or tobacco purchases.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Issued receipts, discussed return policies, and directed customers to pick up locations for larger merchandise.
Worked closely with front-end staff to assist customers.
Stayed up to date on current item discounts to support promotions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Administration Assistant Training Classes -2014 Wilmington Delaware Department of Labor Job Training Program
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