Customer Service Agent Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Personable and dedicated Customer Service Representative with extensive experience in fast paced industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Customer Service
  • Inbound Customer Service
  • Needs Assessment
  • Account Management
  • Problem Resolution
  • Customer Complaint Resolution
  • Credit card payment processing
  • Route management
  • Sales expertise
  • Call Center Operations
  • Project management abilities
  • Office equipment proficiency
  • Store maintenance
  • Microsoft Office expertise
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Schedule mastery
  • Customer relations
  • Senior leadership support
Education and Training
University of Utah Salt Lake City, UT, Expected in Bachelor of Science : Psychology - GPA :
University of Utah Salt Lake City, UT, Expected in Bachelor of Science : Criminology - GPA :
Jordan High School Sandy Utah, Expected in 05/2020 High School Diploma : - GPA :
Fedex - Customer Service Agent
Mercerville, NJ, 06/2021 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Answered 150+ inbound calls per day and directed to individuals or departments.
Ace Hardware - Senior Sweeper
Independence, KY, 09/2019 - 08/2020
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Organized custodial closets to easily find equipment and supplies.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Trained 10 new employees to meet all quality and efficiency goals
  • Performed budget formulation work involving review and preparation of budget estimates and financial plans.
  • Updated reports and daily logs for management use and permanent files.
  • Planned and delegated work to meet project and production goals.
Snowbird - Oktoberfest Cashier/Waitress
City, STATE, 08/2019 - 11/2019
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Canyons School District - Sweeper
City, STATE, 09/2016 - 09/2019
  • Completed in-depth restroom cleanings, including partitions, decoration, toilets, urinals, sinks, counters, and mirrors.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
  • Followed company uniform, performance and security policies with every job.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Addressed minor maintenance issues such as clogged toilets and burned out light bulbs, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Used digital timekeeping system to document hours worked each day.
  • Supported special school events by setting up, arranging and removing decorations, furniture and supplies.
20191113_180923.Jpg You opened in the past week 20190828_173627.jpg You opened in the past week 8th grade Allison preforming Austinie and kannie Classroom Clip pictures Kannie And Moo!! Me and Allison Prom 2019 The pipe 2019
Activities and Honors
  • National Honors Society
  • National Society of High School Scholars
  • Dean's List
  • First ever Student Body Officer - Student Advocate
  • Sandy Youth Court panel member

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Resume Strength

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Resume Overview

School Attended
  • University of Utah
  • University of Utah
  • Jordan High School
Job Titles Held:
  • Customer Service Agent
  • Senior Sweeper
  • Oktoberfest Cashier/Waitress
  • Sweeper
  • Bachelor of Science
  • Bachelor of Science
  • High School Diploma

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