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Customer Service Agent Resume Example

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CUSTOMER SERVICE AGENT
Summary

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Resourceful [Job Title] gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Customer Service
  • Store maintenance
  • Inbound and outbound calling
  • Customer relations
  • Product organization
  • Credit card payment processing
Experience
08/2020 to Current
Customer Service AgentThe Bus Depot － Perkiomenville, PA
  • Returned all routine and general customer calls in good time.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
07/2019 to 07/2020
Sales Associate/Key HolderPetvalu － Gilbertsville , PA
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended optimal merchandise based on customer needs and desires.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
11/2016 to 01/2019
Fitting Room Associate/Phone OperatorWalmart － Bechtelsville, PA
  • Processed returns by repackaging, tagging and restocking items.
  • Utilized loss prevention and merchandise protection standards to maintain store assets.
  • Maintained security measures to check for issues such as switched tags and stolen merchandise.
  • Organized unwanted merchandise and restocked on racks and shelves.
  • Greeted each and every customer warmly upon entrance to fitting room area.
  • Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
  • Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
  • Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
  • Folded and hung up clothing that customers had tried on but decided not to purchase.
  • Delivered excellent customer service by setting and maintaining standards for sales floor and fitting rooms.
  • Attended to customer service issues in courteous, friendly and helpful manner.
  • Helped customers by answering questions and locating merchandise.
  • Kept fitting rooms cleaned, organized and well-maintained.
  • Greeted patrons upon entrance and led to available fitting rooms.
  • Managed high-volume of inbound and outbound customer calls.
  • Assisted [Number]+ callers per week in fast-paced environment.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Took over [Number] inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base [Number]%.
Education and Training
06/2017
High School DiplomaBoyertown Area Senior High School － Boyertown, PA
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Resume Overview

Companies Worked For:

  • The Bus Depot
  • Petvalu
  • Walmart

School Attended

  • Boyertown Area Senior High School

Job Titles Held:

  • Customer Service Agent
  • Sales Associate/Key Holder
  • Fitting Room Associate/Phone Operator

Degrees

  • High School Diploma

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