Customer Service Agent Resume Example
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about standards with strong skills in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions.
- Managed high-volume of inbound and outbound customer calls.
- Responded to customer requests for unavailable products and suggested other suitable options.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Returned all routine and general customer calls in good time.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Processed customer account changes.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Documented conversations with customers to track requests, problems and solutions.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Enthusiastically engaged customers during busy periods to keep the mood light and fun.
- Listened to customer desires and needs to recommend optimal products.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Recorded customer orders and communicated clearly to confirm each order.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Carefully maintained proper sanitation, health, and safety standards in all work areas by applying industry best practices and company requirements.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
- Suggested additional menu items, beverages, and desserts to increase sales.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Frequently washed and sanitized hands, food areas, and food preparation tools, adhering to safe food handling practices.
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
- Followed all established restaurant practices and procedures by delivering food that met quality standards.
- Effectively worked with teammates and openly invited coaching from the management team.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
- Took the necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Communicated clearly and positively with co-workers and management.
- Thoroughly cleaned establishment, including rooms, lobbies, lounges, and restrooms to maintain an organized and welcoming environment.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Cleaned public restrooms, including scrubbing sinks, toilets, countertops, and mirrors to mitigate germs and risk of illness.
- Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases.
- Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
- Helped set up the venue for special events by locating furniture and building desired arrangements.
- Inbound and outbound calling
- Process improvements
- Effective communication
- Customer relationship management
- Quality assurance
- Customer service
- Quality assurance controls
- In-store support
- Inventory control
- Schedule mastery
- High-energy attitude
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Resume Overview
School Attended
- Redlands Senior High School
Job Titles Held:
- Customer Service Agent
- Smoothie Barista
- Fast Food Worker
- Custodian
Degrees
- High School Diploma
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