customer service agent resume example with 4 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and data entry industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I've always been a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Skills
Multitasking and Prioritization
POS Systems and Ordering Platforms
Efficient and Detail-Oriented
Customer Retention Strategies
Billing
Cash handling
Data Entry
Customer Service
Customer Support
Customer Care
Call Center
Home Health
Microsoft (Word, Powerpoint, Excel)
Communication skills
Analytical Skills
Scheduling
Work History
05/2021 to 09/2021Customer Service AgentAmerican Airlines | Washington, DC,
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Contributed to company achieving and holding industry-leading customer service ratings.
Educated customers on company systems, form completion and access to services.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Contacted customers to return routine and general calls promptly.
Entered customer information into customized computer system to document and organize client records.
12/2018 to 11/2020Universal Banker (NMLS Certified) U.S. Bank | City, STATE,
Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Utilized up-to-date information to make effective decisions governing bank operations.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Evaluated client financial positions and identified most appropriate banking products.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Opened, closed and updated accounts for customers.
Performed loan servicing functions to check compliance with applicable terms and conditions.
Balanced teller drawers and ATM cash.
Helped clients protect assets through variety of strategies.
01/2018 to 11/2018Tier 1 Advisor Concentrix | City, STATE,
Handle questions via phone addressing hardware and software issues.
Reporting/ escalating issues accurately.
Diagnosing & providing a path to resolve an issue.
Multitasking through various systems while troubleshooting with customers.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Scheduled repair appointments for devices at local Apple Store locations.
01/2017 to 12/2017Warehouse Processor (Data Entry) Genco Pharmaceutical Services | City, STATE,
Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Performed inventory control, such as counting and stocking merchandise.
Recorded information, shortages and discrepancies to keep records current and accurate.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Education
Expected in to to Undergrad | NursingMount Mary University, Milwaukee, WIGPA:
Expected in 05/2018 to to High School Diploma | Milwaukee High School of The Arts, Milwaukee, WIGPA:
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