Customer Service Agent resume example with 2+ years of experience

Jessica Claire
, , 100 Claire St. 10th Floor (555) 432-1000,
Professional Summary

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Motivated Job Title of Number years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer service.

  • Service-oriented self-starter
  • Outstanding communication skills
  • Documentation and reporting
  • Conflict Resolution
  • Exemplary work ethic
  • Microsoft Office Suite proficiency
  • Customer Relations
  • Empathetic and genuine
  • Sales expertise
  • Credit card processing
  • Administrative support
  • Creative problem solving
  • Retail store support
  • Money handling abilities
  • Stocking and replenishing
  • Good listening skills
  • Multi-line phone talent
Work History
03/2020 to 06/2020 Customer Service Agent Southwest Airlines | Amarillo, TX,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Addressed escalated customer service issues sent from Type and Type teams to save customer relationships.
  • Entered customer information into customized computer system with Software to document and organize client records.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
08/2018 to 02/2019 Control Room Operator Aes Corporation | Kapolei, HI,
  • Processed visitors and attorneys arriving to see prisoners.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Maintained security and welfare of prisoners in Number-inmate Type facility.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Created and maintained arrest files on all inmates processed through jail.
  • Regularly conducted security and sanitation checks.
09/2017 to 08/2018 Sales Associate Lacoste | Ontario, CA,
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Educated customers on promotions to enhance sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction while handling Type product returns quickly and professionally.
  • Closed over $Amount in sales each Timeframe, including preparing contracts and processing order forms.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
08/2016 to 07/2017 Team Member Raising Cane's | Broken Arrow, OK,
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Worked Number different stations each month to provide optimal coverage and meet production goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Sought out ways to go above and beyond job requirements.
  • Took on additional job duties, including Task and Task during unexpected backlog, resulting in meeting project target date.
Expected in 05/2018 High School Diploma | General Studies Newnan High School, Newnan, GA GPA:
Expected in 10/2021 Master Cosmetologist License | Cosmetology Education Empire Beauty School, Morrow, GA, GPA:

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Resume Overview

School Attended

  • Newnan High School
  • Empire Beauty School

Job Titles Held:

  • Customer Service Agent
  • Control Room Operator
  • Sales Associate
  • Team Member


  • High School Diploma
  • Master Cosmetologist License

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