customer service advocate resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Order and Refund Processing
  • De-escalation Techniques
  • Upselling Products and Services
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Administrative and Office Support
  • Team-Oriented and Cooperative
  • Inbound and Outbound Calling
  • Patient and Empathetic
  • Cultural Awareness and Sensitivity
  • Proficiency in Microsoft Office and G Suite
  • Excellent Attention to Detail
  • Call Volume and Quality Metrics
Work History
06/2019 to Current
Customer Service Advocate Customerhd Raleigh, NC,
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Promoted available products and services to customers during service, account management and order calls.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Educated customers about savings options and processed purchases.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Offered knowledge to assist team members in offering each customer top-notch support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Assessed caller accounts to determine benefits, identify service needs and resolve issues.
02/2019 to 05/2019
Collections Specialist Benchmark Senior Living Rocky Hill, CT,
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and contracts on accounts.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
08/2016 to 02/2018
Customer Support Specialist Computer Services, Inc. Lexington, KY,
  • Verified client information by analyzing existing evidence on file.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Observed strict procedures to protect sensitive patient information, medical records and payment data.
02/2013 to 08/2016
Direct Support Professional Chi Health Fargo, ND,
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Assisted with daily living activities, running errands and household chores.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recorded status and duties completed in logbooks for management.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.
Expected in 05/2013 to to
Associate of Science: Medical Insurance Billing
Vatterott College - Kansas City - Kansas City, MO
Expected in 12/2012 to to
Trade Diploma: Certified Nursing Assistant
Expected in 01/2011 to to
Trade Diploma: Medical Administrative Assistant
Penn Foster Career School - Scranton, PA
CPR & AED April 2018 to April 2020

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Resume Overview

School Attended

  • Vatterott College - Kansas City
  • Penn Foster Career School

Job Titles Held:

  • Customer Service Advocate
  • Collections Specialist
  • Customer Support Specialist
  • Direct Support Professional


  • Associate of Science
  • Trade Diploma
  • Trade Diploma

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