, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Order and Refund Processing
De-escalation Techniques
Upselling Products and Services
Customer Retention Strategies
Upbeat and Positive Personality
Responding to Difficult Customers
Efficient and Detail-Oriented
Building Customer Trust and Loyalty
Calm and Professional Under Pressure
Multitasking and Prioritization
Verbal and Written Communication
Courteous with Strong Service Mindset
Understanding Customer Needs
Administrative and Office Support
Team-Oriented and Cooperative
Inbound and Outbound Calling
Patient and Empathetic
Cultural Awareness and Sensitivity
Proficiency in Microsoft Office and G Suite
Excellent Attention to Detail
Call Volume and Quality Metrics
Work History
06/2019 to CurrentCustomer Service AdvocateCustomerhd | Raleigh, NC,
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Promoted available products and services to customers during service, account management and order calls.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Educated customers about savings options and processed purchases.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Offered knowledge to assist team members in offering each customer top-notch support.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Assessed caller accounts to determine benefits, identify service needs and resolve issues.
02/2019 to 05/2019Collections SpecialistBenchmark Senior Living | Rocky Hill, CT,
Counseled debtors on payment options and arranged installment agreements.
Researched accounts and completed due diligence to resolve collection problems.
Used scripted conversation prompts to convey current account information and obtain payments.
Worked in call center environment handling manual and automatically dialed outbound calls.
Processed payments and contracts on accounts.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Processed payments and applied to customer balances.
Maintained high volume of calls and met demands of busy and productive group.
Used probing techniques to determine debtors' reasons for delinquency.
Negotiated to collect balance in full.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
08/2016 to 02/2018Customer Support SpecialistComputer Services, Inc. | Lexington, KY,
Verified client information by analyzing existing evidence on file.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Observed strict procedures to protect sensitive patient information, medical records and payment data.
02/2013 to 08/2016Direct Support ProfessionalChi Health | Fargo, ND,
Monitored progress and documented patient health status changes to keep care team updated.
Administered medication as directed by physician.
Assisted disabled clients to support independence and well-being.
Maintained clean, safe and well-organized patient environment.
Consulted with different healthcare disciplines to offer important mental health support to patients.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Assisted with daily living activities, running errands and household chores.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Provided compassionate and patient-focused care to cultivate well-being.
Entrusted to handle confidential and sensitive situations in professional matter.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Recorded status and duties completed in logbooks for management.
Replaced bandages, dressings and binders to care for wounds and encourage healing.
Monitored clients' overall health and well-being and noted significant changes.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Transported clients to and from medical appointments with safety and efficiency.
Education
Expected in 05/2013Associate of Science | Medical Insurance BillingVatterott College - Kansas City, Kansas City, MOGPA:
Expected in 12/2012Trade Diploma | Certified Nursing Assistant CNA KWIK TRACK, Lake Mary, FL, GPA:
Expected in 01/2011Trade Diploma | Medical Administrative Assistant Penn Foster Career School, Scranton, PAGPA:
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