LiveCareer-Resume

customer service advocate resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Results-driven insurance professional with strong sales background and record of exceeding revenue targets with a tenacious approach. Stay competitive and successful by remaining agile in the face of changing market conditions and customer preferences. Knowledgeable in diverse policy types and effective customer relations strategies.

Skills
  • Account management
  • Contract review and analysis
  • Attention to detail
  • Google Drive
  • Communication Skills
  • Task prioritization
  • Leadership
  • Conflict Management
  • Organizational Skills
  • Detail oriented
Work History
10/2020 to Current Customer Service Advocate Total System Services, Inc. | Cleveland, OH,
  • Described and explained details about Insurance Policy options to inform customers and provide best possible experience
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
01/2020 to 10/2020 CurrentLicensed Insurance Sales Agent Csaa Insurance Group | Walnut Creek, CA,
  • Increased revenue by seeking out and capitalizing on new sales opportunities.
  • Customized insurance programs for individual customers to cover target risk types.
  • Set up clients with new policies, including calculating premiums and establishing payment methods.
  • Sold both common and specialized policies to area businesses and individuals.
  • Enhanced customer satisfaction with fast, knowledgeable, and expert service.
10/2019 to 01/2020 Licensed Insurance Sales Agent Animal Humane Society | Woodbury, MN,
  • Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options.
  • Set up clients with new policies, including calculating premiums and establishing payment methods.
  • Helped clients obtain funds by completing and filing policy claims.
  • Customized insurance programs for individual customers to cover target risk types.
  • Met customer needs consistently, closely discussing each person's needs and how best to meet each one.
11/2015 to 11/2019 Operations Supervisor Securitas Security Services Usa, Inc. | Burnsville, MN,
  • Coordinated operational support for daily activities, organizing resources, and teams to manage needs
  • Implemented new procedures and increased efficiency by 50% with strategic elimination of bottlenecks and reducing costs
  • Maintained team safety by implementing new rules and regulations reducing workplace accidents by 80%.
  • Mitigated risks across different areas, completing root cause analysis and identifying optimal solutions.
  • Enhanced operations with new and improved procedures targeting underperforming areas increasing efficiency by 60%.
  • Supported team with expert administrative support, filing all records, and coordinating appointments.
12/2010 to 10/2015 Transportation Security Officer Transportation Security Administration, TSA | City, STATE,
  • Verified passenger safety with personal pat-downs and extended screenings.
  • Minimized risks by correctly handling potentially hazardous items. Controlled dangerous situations with effective use of training and de-escalation techniques.
  • Prevented unauthorized entries through direct challenges of suspicious individuals.
  • Operated x-ray equipment to check for potential threats and prohibited items.
  • Addressed criminal concerns professionally, including securing items and calling in law enforcement.
  • Kept travelers safe through thorough screening of baggage and people. Supported team with expert administrative support, filing all records, and coordinating appointments.
  • Approached and solved work problems with initiative and knowledge of security operations.
Education
Expected in 06/2009 to to High School Diploma | Cleveland Heights High School, Cleveland Heights, OH GPA:
Certifications
  • Licensed Insurance Agent 10/2019-Current
Skills
  • Account management
  • Contract review and analysis
  • Attention to detail
  • Google Drive
  • Communication Skills
  • Task prioritization
  • Leadership
  • Conflict Management
  • Organizational Skills
  • Detail oriented
Work History
10/2020 to Current Customer Service Advocate OptumRx | Costa Mesa, CA
  • Described and explained details about Insurance Policy options to inform customers and provide best possible experience
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
01/2020 to 10/2020 CurrentLicensed Insurance Sales Agent Appreciation Financial | San Diego, California
  • Increased revenue by seeking out and capitalizing on new sales opportunities.
  • Customized insurance programs for individual customers to cover target risk types.
  • Set up clients with new policies, including calculating premiums and establishing payment methods.
  • Sold both common and specialized policies to area businesses and individuals.
  • Enhanced customer satisfaction with fast, knowledgeable, and expert service.
10/2019 to 01/2020 Licensed Insurance Sales Agent Bankers Life | San Diego, CA
  • Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options.
  • Set up clients with new policies, including calculating premiums and establishing payment methods.
  • Helped clients obtain funds by completing and filing policy claims.
  • Customized insurance programs for individual customers to cover target risk types.
  • Met customer needs consistently, closely discussing each person's needs and how best to meet each one.
11/2015 to 11/2019 Operations Supervisor United States Marine Corps | Oceanside, CA
  • Coordinated operational support for daily activities, organizing resources, and teams to manage needs
  • Implemented new procedures and increased efficiency by 50% with strategic elimination of bottlenecks and reducing costs
  • Maintained team safety by implementing new rules and regulations reducing workplace accidents by 80%.
  • Mitigated risks across different areas, completing root cause analysis and identifying optimal solutions.
  • Enhanced operations with new and improved procedures targeting underperforming areas increasing efficiency by 60%.
  • Supported team with expert administrative support, filing all records, and coordinating appointments.
12/2010 to 10/2015 Transportation Security Officer Transportation Security Administration, TSA | Cleveland, OH
  • Verified passenger safety with personal pat-downs and extended screenings.
  • Minimized risks by correctly handling potentially hazardous items. Controlled dangerous situations with effective use of training and de-escalation techniques.
  • Prevented unauthorized entries through direct challenges of suspicious individuals.
  • Operated x-ray equipment to check for potential threats and prohibited items.
  • Addressed criminal concerns professionally, including securing items and calling in law enforcement.
  • Kept travelers safe through thorough screening of baggage and people. Supported team with expert administrative support, filing all records, and coordinating appointments.
  • Approached and solved work problems with initiative and knowledge of security operations.

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Resume Overview

School Attended

  • Cleveland Heights High School

Job Titles Held:

  • Customer Service Advocate
  • CurrentLicensed Insurance Sales Agent
  • Licensed Insurance Sales Agent
  • Operations Supervisor
  • Transportation Security Officer

Degrees

  • High School Diploma

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