Results-oriented customer service professional with over fifteen years of experience, three as Team Leader. Recognized for great leadership, interpersonal, multitasking, and problem solving skills in a high volume call center environment. Known for training, leading and motivating employees into top producing agents. Received numerous rewards for outstanding team player and providing excellent customer service.
Receive inbound customer calls while using a computer terminal, researching and resolving billing inquiries, explaining our products and services, troubleshooting service and equipment questions and identifying opportunities to sell additional wireless solutions to customers.
Reviewed and establish credit lines for new business customers by analyzing key factors about the business to determine the level of investigation required (e.g., company data, credit score, SIC code, founded date, demographics, economic conditions, existing payment trends)
Supervised up to twenty employee team of customer service agents, answered teams and customer inquiries, handled escalations and trained agents while maintaining the workload of a team leader.
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