Customer Service Representative working at a fast paced call center with previous experience as a Sales Associate proficient in managing all areas of sales and customer service in retail environments. Excellent multi-tasker and team player.
Fluent in Spanish
Cash handling accuracy
Store planning and design
High customer service standards
Strong problem solving ability
Engaging with customers
Reaching sales goals
Knowledge in beauty and personal products
Customer Service Advocate06/2017 to CurrentFreedom Debt Relief Tempe, AZ
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Helped customers with financial hardships and staying on track to being debt free.
Customer Service Representative06/2016 to 07/2017Concentrix/ NikeTempe, AZAnswered customers' questions and addressed problems and complaints in person and via phone. Collected customer feedback and made process changes to exceed customer satisfaction goals. Was part of launching the international email team in which we were able to address customer service inquiries in a timely and accurate fashion.
Beauty Advisor02/2014 to 06/2016WalgreensPhoenix, AZHelped customers select products that best fit their personal needs. Informed customers about all product lines and services offered by the company. Consulted with customers on the latest styles and trends. Kept current on market and product trends to effectively answer customer questions. Maintained visually appealing and effective displays for the entire store. Processed shipments and maintained organized stock shelves. Exceeded personal and company wide sales goals. Marked clearance products with updated price tags.
Education and Training
High School Diploma2016Cesar Chavez High SchoolPhoenix , AZGraduated High School, planing on furthering education in Business Administration and Management with a specialization in Marketing.