Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Be able work in a competitive company that will utilize my twelve years of flying experience, and continue to grow and advance my skills professionally.

  • Energetic and Customer Oriented Professional.
  • Able to work as part of a Team with minimal supervision.
  • Hands on Experienced in all aspects of multi-cultural passengers in performing all cabin services in a professional way that it will reflects the positive credits upon the Company.
  • Complaint resolution
  • Problem-solving abilities
  • Call center experience
  • Team Supervision
  • Training
  • Airline Procedures & Safety
  • Experience in Leadership
  • Team management
  • Excellent Customer Service
  • Account Management
  • Data Entry
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Call Documentation
  • Transaction Processing
  • Customer Data Confidentiality
  • Inbound and Outbound Calling
Customer Service Advocate, 10/2019 - Current
Graphic Packaging Phoenixville, PA,
  • Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Cabin Senior (Team Leader), 02/2006 - 07/2018
K. Hovnanian Companies Canton, OH,
  • Four years’ experience managing service crew personnel in International Flights to ensure safety and quality assurance of all service crew flight requirements.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.


  • Six years in-charge of Business Class in support of frequent fliers and VIP passengers on board international flights.


  • Certified by Norland College, London United Kingdom, qualified as Sky Nanny with additional three years’ experience in assisting passengers with kids and families as well as unaccompanied minor. (emergency child birth trained).


  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Followed safety, passenger and supply pre-flight checklists.
  • Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
  • Handed out headphones, blankets and other items to passengers as requested.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
Education and Training
Bachelor of Science: Tourism, Expected in 05/2003
Polytechnic University Of The Philippines - Sta. Mesa, Manila, Philippines

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    School Attended

    • Polytechnic University Of The Philippines

    Job Titles Held:

    • Customer Service Advocate
    • Cabin Senior (Team Leader)


    • Bachelor of Science

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