customer service advocate resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Be able work in a competitive company that will utilize my twelve years of flying experience, and continue to grow and advance my skills professionally.
Skills
Energetic and Customer Oriented Professional.
Able to work as part of a Team with minimal supervision.
Hands on Experienced in all aspects of multi-cultural passengers in performing all cabin services in a professional way that it will reflects the positive credits upon the Company.
Complaint resolution
Problem-solving abilities
Call center experience
Team Supervision
Training
Airline Procedures & Safety
Experience in Leadership
Team management
Excellent Customer Service
Account Management
Data Entry
Understanding Customer Needs
Verbal and Written Communication
Call Documentation
Transaction Processing
Customer Data Confidentiality
Inbound and Outbound Calling
Experience
Customer Service Advocate, 10/2019 - Current Graphic Packaging – Phoenixville, PA,
Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Consulted with customers to determine best methods to resolve service and billing issues.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Four years’ experience managing service crew personnel in International Flights to ensure safety and quality assurance of all service crew flight requirements.
Dealt with mechanical and passenger emergencies according to standards.
Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Delegated daily tasks to team members to optimize group productivity.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
BUSINESS CLASS FLIGHT ATTENDANT
Six years in-charge of Business Class in support of frequent fliers and VIP passengers on board international flights.
SKY NANNY
Certified by Norland College, London United Kingdom, qualified as Sky Nanny with additional three years’ experience in assisting passengers with kids and families as well as unaccompanied minor. (emergency child birth trained).
FLIGHT ATTENDANT
Served beverages and food items and provided key information about offerings to passengers during flights.
Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
Followed safety, passenger and supply pre-flight checklists.
Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
Handed out headphones, blankets and other items to passengers as requested.
Offered answers to passengers' questions and resolved issues that arose during flights.
Education and Training
Bachelor of Science: Tourism, Expected in 05/2003 - Polytechnic University Of The Philippines - Sta. Mesa, Manila, Philippines GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.