Customer Service Advocate resume example

• Four years’ experience managing service crew personnel in International Flights to ensure safety and quality assurance of all service crew flight requirements.
• Dealt with mechanical and passenger emergencies according to standards.
• Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
• Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
• Developed open and professional relationships with team members, enabling more effective issue resolution.
• Delegated daily tasks to team members to optimize group productivity.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.

BUSINESS CLASS FLIGHT ATTENDANT

• Six years in-charge of Business Class in support of frequent fliers and VIP passengers on board international flights.

SKY NANNY

• Certified by Norland College, London United Kingdom, qualified as Sky Nanny with additional three years’ experience in assisting passengers with kids and families as well as unaccompanied minor. (emergency child birth trained).

FLIGHT ATTENDANT

• Served beverages and food items and provided key information about offerings to passengers during flights.
• Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
• Followed safety, passenger and supply pre-flight checklists.
• Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
• Handed out headphones, blankets and other items to passengers as requested.
• Offered answers to passengers' questions and resolved issues that arose during flights.