customer service advocate resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives. Friendly Records Clerk helps maintain document databases and assist other employees and clients find the documents and files that are needed. Knowledge of database management, data entry, correspondence and bookkeeping. Honest, reliable and committed to keeping an efficient filing system. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Customer Account Management
Order and Refund Processing
Courteous with Strong Service Mindset
Call Documentation
Personalized Customer Service
POS Systems and Ordering Platforms
Customer Service Enhancement
Account Management
Provider Enrollment
Upbeat and Positive Personality
Efficient and Detail-Oriented
Customer Retention Strategies
Issue and Complaint Resolution
Needs Assessment
Customer Data Confidentiality
Call Center Customer Service
Calm and Professional Under Pressure
Accounts Payable and Accounts Receivable
Team Management
Administrative Support
Report Preparation and Analysis
Office Management
Payroll Administration
Employee Timesheet Processing
Human Resources Department Processes
Office Supplies and Inventory
Information Security
Confidence and Drive
Administration and Operations
Data Analysis and Modeling
Leadership and Change Management
Maintenance Coordination
Customer Needs Assessments
Work History
Customer Service Advocate, 09/2022 to Current Nutanix Inc. – Greenville, SC,
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor's offices) on behalf of the customer, appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating customer portal and other United Health Group websites and encourage and reassure them to become self-sufficient.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Developed and updated databases to handle customer data.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Assisted customers with opening accounts and signing up for new services.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Promoted available products and services to customers during service, account management and order calls.
Answered product and service questions, suggesting other offerings to attract potential customers.
Program Supervisor, 02/2021 to Current Geo Group Inc. – Hawley, PA,
Monitoring multiple disabled clients and staffing
Entering staff's payroll and processing of payroll
Creating work schedules for 24 hours clients staffing, filing documentation, answering multiple lines for customer service calls and government assistance with clients, monitoring and editing EVV system, creating and or editing CPOC, scheduling appointments for clients, making sure my clients attend all appointments and meetings scheduled, medicine management, etc.
Gathered and organized printed materials required for program participation.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Organized and managed program development from conception through successful execution.
Designed program implementation and maintenance plan.
Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Assisted with community resources for healthcare and mental health.
Acted as first point of contact and set appointments for prospective clients.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Answered phone calls and answered questions from potential customers.
Established and maintained client rapport by utilizing quality customer service.
Entered daily data in computer systems and documented office activities.
Dept. Record Clerk, 07/2014 to 05/2021 Lafayette Consolidate Government – City, STATE,
Assist customers with accidents and all reports for the Lafayette area, answer phone calls, filing, typing reports, and assist with all the office procedures that we are asked to do
Service all customer service needs
Typing, maintaining files with confidential information
Work effectively with the general public to solve citizens’ concerns/inquiries in a timely manner
Perform a large variety of clerical duties that requires a great imitative of independence, judgement and some decision making with a great deal of public contact
Answer telephone calls and provide information to callers or visitors
Perform other duties assigned by the supervisor/department head when need.
Assisted with typing, data entry and answering incoming calls as required.
Updated records with new information.
Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
Checked daily incoming paperwork and documents and made copies before filing.
Classified files based on source, type or other details.
Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Education
Cosmetology: , Expected in 12/2015 to Blue Cliff College - Lafayette, LA, GPA:
High School Diploma: , Expected in 05/2009 to Northside High - Lafayette, LA, GPA:
Accomplishments
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.