Customer Service Advocate Resume Example Graphic Packaging

CUSTOMER SERVICE ADVOCATE

Professional Summary

* Customer Service Advocate/Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Skills

Dynamic customer service professional for over 4+ years, with 1+ year of call center experience
Excel in listening to customer needs, articulating products and creating solutions that provides value to the customer.

• Strong Interpersonal communication skills, detail orientation, and the ability to follow directions accurately both verbally and in writing, adaptability, and able to work very well under pressure.

• Excellent computer skills; experience with multiline telephones, Internet explorer, Microsoft office applications, with the ability to type over 55+ wpm

Work History

Customer Service Advocate, 08/2015 to Current
Graphic Packaging – Lowell

Respond to and resolve on the first call, customer service inquires and issues for both Pennsylvania and Delaware Chip/Medicaid insurance, by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
Guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider.
Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed, also provide education and status on previously submitted pre-authorizations or pre-determination requests.
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.

Barista, 09/2014 to 08/2015
White Bison Coffee – Brentwood , TN

Greeted guests kindly; provided exemplary customer service on behalf of the customer's desires.
Completed guests' orders in less than 3 minutes.
Preserved all workstations and ensured they were properly sanitized.

Housekeeping Aide, 06/2014 to 08/2014
Hackensack University Medical Center – Woodland Park , NJ

Cleaned patient rooms, nurse's stations, procedure rooms, medical equipment, meeting offices and public areas.
Stocked medical supplies as needed.
Maintained a clean and safe environment for all workers and patients.

Cashier, 07/2013 to 05/2014
Comoto – Thousand Oaks , CA

Greet customers entering establishments, treat members as if they belong to a club.
Answer customers' questions, and provide information on procedures or policies and plus memberships.
Check members out when finished shopping; Process payments; balanced my cash drawer.
Maintain a tidy work area during and following assigned shift according to company Policy.

Cashier, 05/2011 to 06/2013
Comoto – Tucson , AZ

Demonstrates excellence by preparing and serving all products according to standards.
Accurately processed cash, credit and debit transactions.
Demonstrates Teamwork by helping others by coaching and supporting team members.
Demonstrates Positive Energy by handling customer complaints, refer problematic customer complaints to management if needed.

Education

Associate of Science: General Studies, Current
Community College of Allegheny County - City, State

Resume Overview

School Attended

Community College of Allegheny County

Job Titles Held:

Customer Service Advocate
Barista
Housekeeping Aide
Cashier

Degrees

Associate of Science : General Studies , Current

Customer Service Advocate Resume Example

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