I am a successful Customer Service Advocate with over 12+ years of experience addressing our fellow Blue Cross NC employees and retirees requests and concerns. I am skilled at providing relevant information and options to successfully resolve pertinent issues. I am upbeat and love working for our customers. I also love being part of a team although working from home. I feel there is always a way of bring a part of the together, even if not in person. I want to continue to make a difference in this company, and I feel that moving into this position will further my vision and my path.
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I have been given many awards and achievements during my time here at Blue Cross NC. I was awarded the BCBS Customer Service Award Gala in April, 2012 where I was selected to celebrate this award under the CEO at the time Brad Wilson. I also was rewarded in May, 2017, as I was named CSR of the Year Finalist, and was awarded the first year it was recognized with a trip to Kelowna, British Columbia, Canada. This was based on being voted one of the top 24 customer service representatives per SQM the company that handles our follow up surveys. I have also received multiple spot awards, and bonuses during my time here at the company based various recognitions. I have recently been elected as a new member to the Customer Service Support and Advisory Board effective July 6, 2022. I look forward to serving my fellow customer service representatives and being their voice!
I have listed my skills in Workday with my Affiliated systems, including Workday, Lawson, Facets, Smart Desktop, Care Radius, Prime, MS Word, and more. I can type over 85 words per minute to date. I am skilled with RightFax and Genesys Cloud. I feel like I am an extremely strong candidate for the posted position of Employee Benefits Analyst, Human Resources. I have worked with both Beverly Spillman and Jennifer Alps while working on cases for our employees over the past several years. I have also had a history of working with Kim Solomon, which is the membership representative. I hope to further my journey by working under the Benefit and Wellness Job Family if I am considered.
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