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customer service advocate resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.


Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.


Results-driven Residential Sales with proven ability to establish rapport with clients.


Sales with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals.


My strong points:

Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Gifted



Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Top sales performer
  • Customer service expert
  • Adaptive team player
Accomplishments

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
Customer Service Advocate, 01/2013 to Current
Altru Health System ClinicCrookston, MN,

Provided accurate and appropriate information in response to customer inquiries.


Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.


Developed effective relationships with all call center departments through clear communication.


Collected customer feedback and made process changes to exceed customer satisfaction goals.

Residential Sales Representative , 2012 to 2013
Adt Security Services, IncColorado Springs, CO,

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.


Participated in various incentive programs and contests designed to support achievement of production goals.


Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts


Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.


Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.


Sr. Customer Service Representative , 09/2006 to 11/2008
ShipmonkSan Bernardino, CA,

Provided accurate and appropriate information in response to customer inquiries.


Demonstrated mastery of customer service call script within specified timeframes.


Addressed customer service inquiries in a timely and accurate fashion


Ran reports and supplied data to fulfill customer report requirements.


Maintained up-to-date records at all times.

Educational Background
In prusuit of BSN: Business Management , Expected in 2015
Columbia Southern University - Orange Beach, AL
GPA:

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Resume Overview

School Attended

  • Columbia Southern University

Job Titles Held:

  • Customer Service Advocate
  • Residential Sales Representative
  • Sr. Customer Service Representative

Degrees

  • In prusuit of BSN

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