Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Well-qualified Business Customer Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Order fulfillment
  • Credit card processing
  • Report preparation
  • Complaint resolution
  • Sale expertise
  • Good listening skills
  • Strategic sales knowledge
  • Recordkeeping strengths
  • Creative problem solving
  • Quick learner
  • Computer proficient
  • Professional telephone demeanor
Work History
Customer Service Advocate, 05/2018 to Current
Bmw GroupSalt Lake City, UT,
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Logged call information and solutions provided into Maestro database.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Entered customer interaction details in Maestro to track requests, document problems and record solutions offered.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Furniture Sales Consultant, 05/2017 to 05/2018
Cort Business ServicesEverett, WA,
  • Wrote sales slips and sales contracts. . Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Prioritized helping customers over completing other routine tasks in the store. Built relationships with customers to increase likelihood of repeat business.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Protected final finishes by applying lacquers and other sealants.
  • Contacted other store locations to determine merchandise availability
  • Engaged with customers in a sincere and friendly manner.
  • Wrote sales slips and sales contracts.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
Provisioning Specialist, 04/2012 to 05/2017
IntervisionChesterfield, MO,

Communicated with various business partners and/or customers to ensure accurate and timely service order completion and/or repair resolution as needed. Contacted with customers to communicate changes to service requests, verify customer location, ensure network integrity and enhance customer satisfaction. Assisted field technicians in verifying facility assignments, and provides status of service orders, and updates systems/databases as required. Analyzed and resolved system generated error messages to resolve service order discrepancies or customer reported trouble (primarily associated with recent change · Performed coordinated conversion and Hot Cut conversions with internal and external customers · Managed daily work activity to meet customer due dates and/or commitment times and achieved center objectives · Coordinated and cooperated with other related operating and administrative groups as required to accommodate service demands and requirements. Able to perform multiple tasks simultaneously, such as operating a computer with speed and accuracy,

  • Communicated with various business partners and/or customers to ensure accurate and timely service order completion and/or repair resolution as needed.
  • Contacted with customers to communicate changes to service requests, verify customer location, ensure network integrity and enhance customer satisfaction.
  • Assisted field technicians in verifying facility assignments, and provides status of service orders, and updates systems/databases as required.
  • Analyzed and resolved system generated error messages to resolve service order discrepancies or customer reported trouble (primarily associated with recent change ·
  • Performed coordinated conversion and Hot Cut conversions with internal and external customers ·
  • Managed daily work activity to meet customer due dates and/or commitment times and achieved center objectives ·
  • Coordinated and cooperated with other related operating and administrative groups as required to accommodate service demands and requirements.
  • Able to perform multiple tasks simultaneously, such as operating a computer with speed and accuracy,
Business Service Representative, 12/2008 to 04/2012
EquifaxThornton, CO,
  • Answered customer contact regarding service orders and telecommunications activity which includes single and multi-line service accounts, special services, enterprise services, billing and credit inquiries, processing of directory listing for all business accounts
  • Performed various sales efforts, prepared and issued service orders and correpondences regarding customer service Initiated telephone calls and issued correspondence for purposes of effecting collection of delinquent customer accounts
  • Coordinated and cooperated with other related operating and administrative groups as required to accommodated service demands and requirements
  • Conducted special analyses and investigations as required to satisfy customer and company issued inquiries
  • Researched and prepared itemized statements for customers and filing bankruptcy claims
Education
Bachelor in Business Administration: Banking And Finance, Expected in 1975
Philippine School of Business Administration - Manila, Philippines
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Philippine School of Business Administration

Job Titles Held:

  • Customer Service Advocate
  • Furniture Sales Consultant
  • Provisioning Specialist
  • Business Service Representative

Degrees

  • Bachelor in Business Administration

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: