Well-qualified Business Customer Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Communicated with various business partners and/or customers to ensure accurate and timely service order completion and/or repair resolution as needed. Contacted with customers to communicate changes to service requests, verify customer location, ensure network integrity and enhance customer satisfaction. Assisted field technicians in verifying facility assignments, and provides status of service orders, and updates systems/databases as required. Analyzed and resolved system generated error messages to resolve service order discrepancies or customer reported trouble (primarily associated with recent change · Performed coordinated conversion and Hot Cut conversions with internal and external customers · Managed daily work activity to meet customer due dates and/or commitment times and achieved center objectives · Coordinated and cooperated with other related operating and administrative groups as required to accommodate service demands and requirements. Able to perform multiple tasks simultaneously, such as operating a computer with speed and accuracy,
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