Customer Service Advocate Resume Example

. Wrote sales slips and sales contracts. . Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Prioritized helping customers over completing other routine tasks in the store. Built relationships with customers to increase likelihood of repeat business.

• Greeted customers in a timely fashion while quickly determining their needs.
• Recommended merchandise to customers based on their needs and preferences.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Responded to customer questions and requests in a prompt and efficient manner.
• Protected final finishes by applying lacquers and other sealants.
• Contacted other store locations to determine merchandise availability
• Engaged with customers in a sincere and friendly manner.
• Wrote sales slips and sales contracts.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Built relationships with customers to increase likelihood of repeat business.

Communicated with various business partners and/or customers to ensure accurate and timely service order completion and/or repair resolution as needed. Contacted with customers to communicate changes to service requests, verify customer location, ensure network integrity and enhance customer satisfaction. Assisted field technicians in verifying facility assignments, and provides status of service orders, and updates systems/databases as required. Analyzed and resolved system generated error messages to resolve service order discrepancies or customer reported trouble (primarily associated with recent change · Performed coordinated conversion and Hot Cut conversions with internal and external customers · Managed daily work activity to meet customer due dates and/or commitment times and achieved center objectives · Coordinated and cooperated with other related operating and administrative groups as required to accommodate service demands and requirements. Able to perform multiple tasks simultaneously, such as operating a computer with speed and accuracy,

• Communicated with various business partners and/or customers to ensure accurate and timely service order completion and/or repair resolution as needed.
• Contacted with customers to communicate changes to service requests, verify customer location, ensure network integrity and enhance customer satisfaction.
• Assisted field technicians in verifying facility assignments, and provides status of service orders, and updates systems/databases as required.
• Analyzed and resolved system generated error messages to resolve service order discrepancies or customer reported trouble (primarily associated with recent change ·
• Performed coordinated conversion and Hot Cut conversions with internal and external customers ·
• Managed daily work activity to meet customer due dates and/orcommitment times and achieved center objectives ·
• Coordinated and cooperated with other related operating and administrative groups as required to accommodate service demands and requirements.
• Able to perform multiple tasks simultaneously, such as operating a computer with speed and accuracy,

• Answered customer contact regarding service orders and telecommunications activity which includes single and multi-line service accounts, special services, enterprise services, billing and credit inquiries, processing of directory listing for all business accounts
• Performed various sales efforts, prepared and issued service orders and correpondences regarding customer service Initiated telephone calls and issued correspondence for purposes of effecting collection of delinquent customer accounts
• Coordinated and cooperated with other related operating and administrative groups as required to accommodated service demands and requirements
• Conducted special analyses and investigations as required to satisfy customer and company issued inquiries
• Researched and prepared itemized statements for customers and filing bankruptcy claims