Highly qualified and results driven individual, demonstrating strong interpersonal, communication and problem solving skills. Capable of providing excellent customer service, mentoring other employees, and achieving all company objectives. Motivated and goal-oriented with an impressive performance record.
Support customer service department by working special call queue for questions directly from customer service representatives.
Take all Technical Support overflow calls as Senior Customer Service representative.
Technical Support Coordinator working directly directly with customers and representatives with network and device solutions.
Display courtesy and strong interpersonal skills with all customer interactions.Resolve customer complaints and concerns with strong verbal and negotiation skills. Build and maintain successful relationships with service providers, dealers and consumers. Process average of 61 inbound customer support calls per hour.
Issued activation codes to new and existing customers. Helped customers track and order equipment. Support customers with billing and account issues. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Coursework in Business and Communications
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