Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Gifted customer service team member focused on handling customer issues and escalated requests with fast and knowledgeable support. Well-versed in Industry procedures and skilled at assessing trends to devise creative system-wide solutions. Excellent relationship-building, communication and conflict mediation skills.

Successful restaurant manager with 16 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Driven Job Title with Number years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

  • Problem-Solving Abilities
  • Inbound and Outbound Calling
  • Scheduling
  • Good Listening Skills
  • Customer Complaint Resolution
  • Appointment Setting
  • Customer Accounts Management
  • Professional telephone demeanor
  • Account management
  • Creative problem solving
  • Stocking and replenishing
  • Service standard compliance
  • Key holder experience
  • Money handling abilities
Work History
05/2020 to Current Customer Service Advocate Britecore | Salt Lake City, UT,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
  • Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
04/2018 to 05/2020 Scheduling Coordinator Hca | Brooksville, FL,
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Set up medical transportation appointments with customers.
  • Worked with manager and supervisor to plan and coordinate production schedules.
09/2017 to 04/2018 Customer Service Representative Forward Air | Lake Orion, MI,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Filled out healthcare applications, and assisted customers in selecting best insurance plans to find the best fit for them and their families
09/2001 to 09/2017 Associate Manager Ralph Lauren | Ontario, CA,

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff

members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Works well under pressure

Exceptional interpersonal skills

Extensive hospitality background

High-volume dining

Food safety understanding

Operations management

Staff development

Inventory control

Policy/program development

Staff training

Supervision and training

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were

consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and

quality control guidelines.

Developed and maintained exceptional customer service standards.

Ensured proper cleanliness was maintained in all areas of the bar and front of house.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Counseled and disciplined staff when necessary

Expected in 06/1991 High School | General Valley High, Sandy, UT, GPA:

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Resume Overview

School Attended

  • Valley High

Job Titles Held:

  • Customer Service Advocate
  • Scheduling Coordinator
  • Customer Service Representative
  • Associate Manager


  • High School

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