LiveCareer-Resume

customer service advisor resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hands-on Machine Operator offering 4-5 years of experience working in manufacturing settings and operating machinery for production. Demonstrates mastery of complex mathematical concepts and gauging techniques to inspect parts and conduct measurements. Detailed individual proficient in cleaning and disassembling machines.

Skills
  • Customer service excellence
  • Call center experience
  • Training programs
  • Tech support
  • Payment processing
  • Inbound Customer Service
  • Troubleshooting
  • Customer Service
  • Problem Resolution
Education and Training
JL MANN ACADEMY Greenville SC, Expected in 06/2011 High School Diploma : - GPA :
Experience
Tbc Corporation - Customer Service Advisor
Magnolia, TX, 02/2020 - Current
  • Processed payments for new orders and replacement parts to meet customer needs.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Processed customer account changes
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Contacted customers to service accounts, address issues and propose new offerings.
  • Documented conversations with customers to track requests, problems and solutions.
Mettler Toledo - Technical Support Representative
Columbia, MD, 05/2019 - 02/2020
  • Processed average of 40-50 inbound and outbound technical support calls.
  • Directed account management and customer training on company technical software and tools for new accounts and new users.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Monitored service orders to completion and closed service tickets.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Supported customers with online billing, access and account issues.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
Viasat - Quality Control Inspector
Chicago, IL, 03/2016 - 01/2019
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Used gauges to conduct physical and visual inspections.
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries.
  • Completed non-destructive tests and visual inspections continuously.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Reviewed drawings and blueprints to determine appropriate level of inspection required.
Tenneco Automotive - Machine Operator
Spring Hill, TN, 11/2014 - 12/2015
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Selected proper cutting tools, calculating parameters to manufacture components and parts.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Used bolts, shackles and clamps to connect pulleys and blocks to fixed overhead structures.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
  • Oversaw machine operation to identify defects or malfunctions, making adjustments as necessary.
  • Measured and inspected finished products for defects, and compared to work instructions for accuracy.
  • Used templates and hand tools to adjust machinery including alignment of drills, dies, and cutters.

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Resume Overview

School Attended

  • JL MANN ACADEMY

Job Titles Held:

  • Customer Service Advisor
  • Technical Support Representative
  • Quality Control Inspector
  • Machine Operator

Degrees

  • High School Diploma

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