Livecareer-Resume

Customer Service Advisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Punctual paraprofessional focused on fostering environment conducive to student learning. Polished in supporting classroom management and learner engagement goals. Familiar with child development and behavioral principles paired with 12 years of hands -on experience with individual learning plans and meeting IEP metrics.

Accomplishments

Above & Beyond Awards

Implementation and Education of Salesforce

Skills
  • Multitasking and Prioritization
  • Understanding of Canvas for students
  • Working knowledge of ParentVue Portal
  • Microsoft Office Suite
  • Time Management
  • Safety Understanding
  • Behavior Modification
  • Individual Instruction
  • IEP compliance
  • Documentation
  • Child development
  • Skill Building
  • Social development and integration
  • Special education
  • Conflict resolution techniques
  • Interdisciplinary team work
Work History
Operations Coordinator, 01/2014 to 02/2021
Ascension Health Marshall, MI,
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Completed Customer service write-offs in salesforce by submitting check requests, credit to company financials
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Travel Advisor, 03/2012 to 01/2014
Whitty Travel Charleston, SC,
  • Booked transportation using booking engines and, made hotel reservations, and collected payments to optimize trip planning.
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Referenced company contracts and rate desk to balance rate and revenue for client and company.
Supervisor, Group Travel Leads, 04/2009 to 03/2012
Travel And Transport City, STATE,
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Assisted in supervision of Group travel Advisors as directed.
  • Worked closely with fellow team members to support on-time arrival/ departures.
  • Quality control in Sabre GDS and Apollo GDS.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Improved agent processes to streamline customer acquisition and onboarding strategies.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
Travel Certificate : Travel Management, Expected in 02/1998
to
Travel Academy - Lenexa,
GPA:
High School Diploma: , Expected in 05/1995
to
Manhattan High School - Manhattan, KS,
GPA:

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Resume Overview

School Attended
  • Travel Academy
  • Manhattan High School
Job Titles Held:
  • Operations Coordinator
  • Travel Advisor
  • Supervisor, Group Travel Leads
Degrees
  • Travel Certificate
  • High School Diploma